Face ID failing and unreliable after update

This issue only just started occurring for me after the latest update. Please tell the devs that they’re moving in the wrong direction here.

I am also experiencing this issue. It is really disappointing that a bug like this is permitted on such a “premium” password manager and, when reported, takes so long to be addressed. Can anyone recommend more reliable alternatives?

Can anyone recommend more reliable alternatives?

I haven’t tried others except iCloud Keychain, which I’m seriously contemplating returning to because of the ongoing bugs with 1P. It works perfectly on iOS, but it’s not an amazing experience if you use a browser other than Safari on Mac or Windows (which I do).

I’ve been a 1P user on and off for years and it’s a product I want to love, but each update seems to introduce new bugs ever since the release of 1Password 8 (although prior versions weren’t perfect either), which are always reported on this forum and whilst 1P8 has improved massively since launch, it’s still not a “premium” feeling product. I honestly wish I could recommend something else.

Hello everyone! 8.10.22 includes a fix that makes Face ID and Touch ID more reliable but it looks like more work is needed.

I've flagged this internally so that our team can get this fixed as soon as possible. For now, if Face ID or Touch ID fails on a first attempt, you'll be able to unlock 1Password by making a second attempt.

I'm sorry for the frustration and I appreciate everyone's patience as we work to get this fixed.

-Dave

ref: dev/core/core#26726

I repeat.
The face I.D. is more sensitive because of a recent update to iOS I think, so do not block it with your finger and look at the camera at the top or if you got one of the later iPhones look with your eyes at the Dynamic Island when you open your device or 1Password and it will open almost every time.
At least it does for me.
Look with your eyes!

Hi Dave,

Thanks for the update.
I just wanted to add my voice to this issue since I’ve been experiencing the same issue.

Hoping it will be solved soon.

Thanks

Noted @BramBE I apologize for the trouble.

ref: dev/core/core#26726

Glad to see I’m not alone. It’s great to know the development team is actively looking into a fix. Best of luck.

@RealmOfLight

Thank you for reporting the issue, I've let the team know that you're affected as well. 🙂

-Dave

It is really unfortunate to see this issue hasn’t been resolved nearly two months later. This affects the very basic functionality of the app. The quality decline has been disappointing to see, and is making me considering moving to something different after all these years with 1Password.