Face ID failing and unreliable after update

It is pretty disappointing for a premium service from a company who I’ve always regarded as the biggest name in password management. Of course every app has bugs from time to time, but with 1P it’s near constant.

@inter4ever and @DalikVee

I'm sorry for the delay in resolving this issue, the holiday period can sometimes slow things down. Our developers are actively working on this and I hope to have more news to share soon.

For now, if Face ID or Touch ID fails on a first attempt, you can still unlock 1Password using Face ID or Touch ID by making a second attempt as noted earlier in the thread.

-Dave

ref: dev/core/core#26726

Adding to this thread; I've been having the initial FaceID failure for a while now on my iPhone 12 Pro, iOS 17.2.1 w/1P v8.10.23 (81023003). Looking forward to a fix soon!

@Edison517

I'm sorry that you're also affected, I've let our developers know.

-Dave

I have been having the same issue as everyone else. It also crops up when I sign in with a passkey on a different device through a QR code. You go through the awkward process of scanning QR codes on with your phone for it to fail after a Face ID scan. You then have to start the QR code process over.

@Fooligan

Nice to see you around. It may be that our paths have just not crossed. I'll get your report added. My apologies for the trouble.

@1P_Tommy thank you!

I have been quiet on here for a while. Just busy with life and work. 1Password has been rock solid for me otherwise.

I've remembered your name for many years now. I am always grateful to see the folks who helped shape 1Password into what it is today. You may not have had a physical hand in the process, but your love and passion nudged the team on many fronts.

Tries to step around any term like old, etc. 😆 I realize it was over 16 (ish) years ago I found myself stumbling into this community as a user who had just moved to a Mac and also needed a new password manager. Ah, it's been a long and exciting road. I'm grateful to the folks like yourself who have been here along the way. I'm very happy to hear that 1Password has been working for you. Knocks on wood. 🪵

I'm also hitting this issue

-Andy

+1 here 😔