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November 18, 2023
Question

Face ID failing and unreliable after update

  • November 18, 2023
  • 72 replies
  • 3857 views

Apologies if this issue has already been discussed elsewhere but the latest update to 1Password for iOS has introduced a bug where the first Face ID scan will fail when invoking 1P through Password AutoFill

Steps to reproduce:
- Visit website with a stored login
- click 1P suggestion above keyboard
- Face ID scan will often fail, prompting for the account password and immediately and produces haptic feedback
- Press Face ID icon again and the second scan will usually work fine

Minor issue but it is frustrating having this happen at nearly every login

Thanks!


1Password Version: 8.10.20
Extension Version: Not Provided
OS Version: iOS 17.1.1
Browser: Safari

72 replies

January 22, 2024

An other +1

1P_Dave
1Password Employee
January 22, 2024

@andygoldstein, @Taolin, and @gcamp

I'm sorry that you're also affected, I've added your reports to our internal tracker.

-Dave

ref: dev/core/core#26726

January 24, 2024

Since iOS 17 I also have this issue. Now I have iOS 17.3 and iPhone 13 mini.

janxb
January 24, 2024

Don’t worry, your name will be added to the bug tracker and until end of 2024 there will be a fix from the developers.

But always remember: if Face ID or Touch ID fails on a first attempt, you can still unlock 1Password using Face ID or Touch ID by making a second attempt as noted earlier in the thread.

1P_Dave
1Password Employee
January 24, 2024

@Postmaster

I'm sorry that you're running into the same issue and for the inconvenience. Our developers have finished coding a fix for the issue and we're currently testing it internally. If internal testing goes well then the fix will be introduced to the beta and then the production version as soon as possible.

Please continue to keep 1Password for iOS updated so that you receive the fix as soon as it is available.

-Dave

January 31, 2024

Problem should be fixed in beta released today. I hope it worked and the fix is coming to the stable version in the next days.

1P_Tommy
1Password Employee
February 1, 2024

@bm206

If you're part of the beta please let us know how it goes.

February 1, 2024

I'm not part of the beta.

1P_Tommy
1Password Employee
February 1, 2024

Thanks.

February 5, 2024

This bug is unfortunately still happening. It even occurred while I was logging in to post this. Funny enough the bug even exists on the Vision Pro with Optic ID. Also FYI, the Safari extension is very glitchy in Safari on the Vision Pro, but that’s a separate issue.