Face ID Not Working [Fixed. Please see the approved answer for details.]

My pleasure! I only wish I had the idea BEFORE I set up my new phone and logged into all my banking apps... 😂

This is a horrific bug, one that has been around for weeks, and all I've heard from the folks at 1P is that it is "rare." No one at 1P has even asked me for diagnostics or additional data.

I for one am completely fed up with it, and I'm extremely disappointed with how long it is taking to be fixed.

Switching back to 1P7 is the only workaround. This bug has been around for weeks, with no solution forthcoming.

What's sad is that the 1P team members here are acting as if they're hearing of this bug for the first time, whereas it is very well known at 1P.

The only workaround is to downgrade to 1P7. No fix forthcoming as far as I know.

@Jack.P_1P: please explain why this is taking weeks to fix. It's not rare, as one can tell from these forums.

The only workaround is to downgrade to 1P7. Why isn't some official explanation forthcoming from the higher-ups at 1P? This problem has been known for weeks with no fix in sight.

@Jack.P_1P, the solution that you describe will require those following it to sign again into every app that uses logins.

It would be interesting to know whether the problem is fixed when restoring from a local backup, which would preserve the logins.

It should also be pointed out that 1P8 is the only app I know of suffering from this problem.

Hi!
After upgrading to iOS 16 Face ID does not work for the 1Password app. Every time it requires the master password to be entered, claiming that the first time the password must be entered to start using Face ID.

I have tried to restart and remove Face ID but nothing resolves this problem.

Please assist

Hi @outrider

It would be helpful if we could see what's happening behind the scenes in 1Password, so I'd like to ask you to create a diagnostics report from your iOS device:

Sending Diagnostics Reports (iOS)

Attach the diagnostics to an email message addressed to support+forum@1password.com.

With your email please include:

• A link to this thread: https://1password.community/discussion/133846/face-id#latest
• Your forum username: outrider

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

— Grey

Hello the same thing happens to me exactly the same I will do the diagnosis and send also to help me. Thank you