Face ID Not Working [Fixed. Please see the approved answer for details.]

Hey @nemnel & @westerlywinds:

I'm sorry to hear you're both affected by this same issue of not being able to unlock 1Password with biometrics. Could I have you both email in with a diagnostics report from your iOS devices:

Sending Diagnostics Reports (iOS)

Attach the diagnostics to an email message addressed to support+forum@1password.com.

With your email please include:

• A link to this thread: https://1password.community/discussion/134358/face-id-not-working#latest
• Your forum username: nemnel or westerlywinds

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. If you already have contacted us, could you let me know your Support ID? Thanks :)

Hey @vpaulino:

Firstly, I want to assure you that this bug isn't leaving any data vulnerable and your 1Password data remains secure on your device. When you sign in to your 1Password account on any Apple device, we're able to store a copy of your account details in iCloud Keychain connected to your Apple ID. This makes the process of signing in to new Apple devices with the same Apple ID even quicker, rather than having to manually enter your account details each time. This also explains why you saw your account details automatically appear in 1Password after deleting and reinstalling the app.

Hey @shadowplayer & @CaptainJD:

Glad to hear you're both enjoying the latest features and improvements we've included in the latest release of 1Password 8! Personally, I can't wait to get stuck in with the keyboard shortcuts with 1Password on iPadOS. Whilst we're still investigating the Face ID bug you're talking about, you can run both 1Password 7 and 1Password 8 side-by-side on your device so you can still try out all the newest features we've released today.

Adding the chorus here. 1PW8 was working fine via FaceID and now it prompts me for my password every single time.

@1p_jac according to one of your staff, you are fixing the faceid issue.. not still investigating. Which one is it?
https://1password.community/discussion/comment/659092/#Comment_659092

After using 1Password forever I'm also looking at switching now. The big update today did not include a fix for this and they aren't updating us on timeframes. On a discord forum I'm on a lot of people are saying they have switched Last Pass. Which other product to people recommend?

@xyzulu

I'm sorry for the confusion. My colleague Grey said it best in the thread that you linked:

Face ID and Touch ID in 1Password 8 on iOS are currently a very high priority for our development and customer support teams. The development team have found the cause of the problem and the relevant secure parts of iOS that 1Password communicates with. They are working on building a solution for the root cause of the problem and although it may not seem like it from the outside, there has been considerable discussion about this issue within the teams. I assure you, we do know about it, and the impact that it's having on customers. We're hoping to have something concrete to announce in that regard soon.

Thank you for your patience.

-Dave

I've been switching clients to Lastpass (I provide security training to business and individuals) now as 1password won't work with Faceid for new users on iPhone. It's a deal breaker.. and months to fix is just too long to wait.

Lastpass has a few features 1password doesn't have.. and vice versa.. but at least face id works.. totally insane things came to this.. but 1password have had PLENTY of time.. there isn't even a beta on iOS that has fixed this issue. Mind blown.

@1P_Dave have the devs figured out if this is related to the Safari Extension biometrics issue?

https://1password.community/discussion/134042/ios-safari-extension-entering-password-all-the-time#latest

Wait I thought this only occurred to people who reset all settings. I haven’t seen any other posts stating anything different. I communicate with several who got the new iPhone 14s and use 1PW 8 with no issues. I’m still trying to figure out why people are doing that reset. I’ve never had to do that, only reset network settings to deal with a cellular issue ages ago. I’m still using 1PW 7 as it continues to do everything I need but I’m aware of quite a few who migrated and none are reporting this issue.

I noticed after todays update that FaceID almost always fails the first time for the iOS level auto-fills.