Face ID Not Working [Fixed. Please see the approved answer for details.]

I think if you start fresh (no icloud backup restore) faceid won't work properly on v8

I was excited to see the update in todays app store, and doubly excited with the length of the patch notes.....until I wasn't.
It's wild that an issue of this magnitude and one that is hindering such foundational chunk of the app is still unfixed. This was first reported in AUGUST and the only 'fix' is for the user to factory reset their phone.

I am seriously intrigued to understand how something like this happens. How does a company of this size which is "trusted by 100,000s of businesses" and god knows how many other users, be completely handcuffed by an issue like this?

I haven't seen any other apps/companies running into the same wall, that all use faceid. What's the deal?

1Password Version: 8.9.6
Extension Version: Not Provided
OS Version: iOS
Browser:_ Not Provided

Is this issue anywhere near a fix?
It’s still happening despite the recent updates…

I had this issue (I'm also running iOS 16.1 beta, but that may not be connected). I had done Reset All Settings and it knocked out FaceID just for 1Password.

From a solution in another thread, I went through Erase All Settings and iCloud restore, and tested it by opening 1Password (which initially requires its password), then locking 1P, then testing if I could unlock with FaceID - which worked.

@AMonitorDarkly

Thanks for following up. I've taken a look and, at the moment, the two issues don't appear to be related.

-Dave

So there’s 2 unrelated biometrics issues? Oof.

better to switch to lastpass now. its been a month of waiting to get a solution

I’m also on the verge of downgrading back to 1P7. Latest iPhone OS and current 1P8. In my case, the app unlocks with Face ID, but not Safari.

You can use both 7 and 8, just choose which is to be used for autofill. I’m still using 7 on all devices as I’ve not seen anything offered in 8 that I don’t have currently. No need to switch to another app.

Thanks for the tip @pappjo. I’ll reinstall 7 alongside 8.

For our friends at 1PW, here is a video showing the problem in Safari:
https://photos.app.goo.gl/vS4eTU8e4MtWPBf36