Face ID Not Working [Fixed. Please see the approved answer for details.]

I can’t seem to find the 1P7 download. Is that no longer available?

@msw70 here it is: https://apps.apple.com/gb/app/1password-password-manager/id568903335

I also must add that simply saying we should check your blog to see when/if it has been fixed is a good example of bad customer relations/comms. Do better 1password.

Bought a new iPad Pro. After transferring all from previous iPad… I had problems so I “reset all settings”. After factory reset… 1P8 stopped recognizing Face ID.

Sorry to see this has been an unresolved issue for months. Any hope of a resolution? Perhaps Agile Bits should stop charging subscription fees till its fixed as a show of good faith?

Paying customer since 2012. Perhaps it’s time to give Last Pass a try. 1password is unusable on iOS now. No Face ID on the new iPad and on the phone it no longer comes up when need to enter password into modal pop-ups that have no address bar. What a terrible idea to move it there. Meanwhile Microsoft Edge password vault is available in Safari in any window.

This just killed 1Password for me. Killed it dead.

I understand the issues some are having with FaceID/Touch ID with 1PW 8 but since the simplest strategy is to continue to use 7 or re-download it and all the issues go away, at least I’m not having any. So 1PW is still very much alive for me and my wife.

What is going on with this? latest update? Progress on bug remediation? Very frustrating that this is not working and you have removed passcode authentication.

Thankfully I can reinstall 1password 7 for iOS from my purchase history. Seems to be working fine with FaceID. Will be using this for now until you can fix this gigantic bug.

THANKS 1PASSWORD!!!!!!!!!!!

Thanks, @hegguardo!!

Many thanks! @hegguardo

I’ve reverted to 1P 7 and so far it seems to work just fine. It’s also just a more familiar experience overall compared to 1P8. If you’re having this issue I recommend downgrading until the developers get around to fixing this edge case issue. I don’t get the sense it’s a top priority fix for them since they make most of their money from enterprise customers who are in a much better position to simply swap their device than a normal user.