Face ID Not Working [Fixed. Please see the approved answer for details.]

I’m ready to cancel subscription to 1Password over this bug I encounter multiple times every hour.
* iOS Settings > 1Password > Face ID on
* 1Password Settings > Security > Face ID enabled
* 1Passwrod Settings > Security > Require password > doesn't matter what I select here… "Never" to "Every 2 weeks"

Every time I launch 1Password, OS level FaceID modal triggers, shows check confirmation of ID, but 1Password shakes and requires manual password entry.

My subscription is coming up for renewal later this week, and while I'd like to send that "unsubscription message" too, it still works on too many other platforms that I use. It would be the ol' "cutting off my nose to spite my face" scenario. I do feel your pain though @domrgn .

Hi,
Same problem. FaceID it’s not working in 1Password8 (version 8.9.6) while it works in 1Password7 and has always worked in this version of the app.
Of course, FaceID works fine elsewhere in my phone, either to unlock it or to unlock other apps that use FaceID.
Thanks for your help / answer / solution.
Pm

It has been two months since this bug was reported, but it is still open. The dev team should come out and share an update at least.

I’m having the same issue after resetting the iPhone settings. Sending the diagnostics by email now.

[#MLB-34334-673]

I'm having the same issue. I've emailed the diagnostic report, but have not received the Support ID number yet.

Legit thought I unfollowed this but keep getting notifications. Everyone, the solution is to delete version 8 and look at your purchased history and install version 7. Obviously reboot. God speed.

I agree. I don't think the issue is that the bug exists but rather the disdain with which 1Password has treated the customers who are experiencing it which make the app entirely unusable. Rather than keeping us all in the dark with barely any updates all they need to do is keep up in the loop with what is going on.

I’m following a current discussion of 1PW on an Apple beta forum and none have reported such an issue with 1PW 8. So far I’ve only seen comments from the same people here who reset all settings which very few would ever need to do. In all my iOS devices for the last 15 years I’ve never done this and neither has anyone I know. So the issue is confined to a small set of users which makes it a difficult issue for any developer to pin down. And the simple solution if you did this reset for some reason is to use 1PW 7. You don’t miss out on anything. I’m not promoting 8 since I’m still using 7 and have no compelling reason to switch at this time. But the solution for those that created the problem for themselves is to use 7.

Is 1Password8 for iOS written using Electron?