Face ID Not Working [Fixed. Please see the approved answer for details.]

I have this same problem.

I have iPhone13 Pro and Face ID works but there is an intermittent issue which might be related to your issue.

Check your phone iOS settings > Face ID & Passcode > Other Apps. Check 1Password is enabled.

FYI.. doing a force reset of the phone clears the issue temporarily.

https://support.apple.com/en-gb/guide/iphone/iph8903c3ee6/ios

See:
https://1password.community/discussion/132671/v8-face-id-fails-often-when-it-shouldnt#latest

Hi @CaptainJD:

I was able to locate your message. We'll take a look and be in touch soon!

Jack

ref: IPF-81715-814

HI, tried the force reset as requested but made no difference - Face ID still broken for me in 1password.

Same issue with 1Password 8 on iOS 16 beta iPhone 13 Pro Max for a long time

Sorry for the delay in getting you the diagnostic report. I had assumed that I'd receive email notifications when this post received a response. The diagnostic report has now been sent.

Hi @KevinXu / @Boichat:

I'd like to ask you to create a diagnostics report from your iOS device:

Sending Diagnostics Reports (iOS)

Attach the diagnostics to an email message addressed to support+forum@1password.com.

With your email please include:

• A link to this thread: https://1password.community/discussion/132671/v8-face-id-fails-often-when-it-shouldnt#latest
• Your forum username: boichat / KevinXu

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

Hi @kyswisher:

Thanks for letting us know, I was able to locate your message, so we'll take a look and be in touch soon.

ref: JNH-22955-294

@notMyUserName:

To confirm, are you having trouble with Face ID with 1Password 7 or 1Password 8? We're investigating an issue with 1Password 8, but that doesn't affect 1Password 7. Let me know, and I can take a closer look.

@sloerte:

Thanks for sharing some more specifics. Can you please follow the steps I shared above to send a diagnostics report mentioning your username here on the community in the email?

Jack