Face ID Not Working [Fixed. Please see the approved answer for details.]

Seriously disappointing 1P. You finally have us Apple Watch back to 1P8 but still haven’t fixed FaceID? These are basic tools now. Get your act in gear.

Hey @pappjo, people aren’t “creating these problems for themselves”. The upgrade to iOS 16 caused many people to experience delays in spotlight searches, sometime of up to 15 seconds. This is clearly not how Apple intends spotlight to work. Apple’s fix for this issue and many others to to reset your settings. In my case Apple advised the setting reset and everything worked except 1Password. I am glad to hear that you are not affected by this problem. Stop making out like we are a bunch of jackalopes that don’t know how to use our phones. By the way, if Apple makes it possible to reset my settings, I should be able to do that all day long, everyday if I choose, and my apps ought to handle that situation gracefully. The problem is reproducible, and the folks at 1Password ought to be reproducing it as often as necessary to get a fix in the works, and that fix should have been released weeks ago.

I also have this issue. Support number is YUS-89642-498

@Jack_P_1P are there honestly zero updates from the company so far on this issue? Even just acknowledgement of a problem would be a step.

Hi @Hacktron:

Thanks for following up. The development team has found the cause of the problem and the specific parts of iOS that 1Password interacts with. They're actively working on a solution for the root cause of the problem. We're absolutely aware of the impact not having Touch ID or Face ID available to unlock 1Password causes and we're hoping to have something more to share on this soon.

Jack

@Jack_P_1P thank you.

Same here - I have the same problem. I am using 1Password 8 and have tried turning off and on Face ID, uninstalling and reinstalling the app. I just sent diagnostics report with the link to this thread. I haven't received a support ID yet.

Also very frustrating that I'm not getting a support ID back after sending the diagnostics report. Have sent twice now, nothing back from the automated bot.

I am having the exact same problem. Can you please tell me how to fix it?

I had the same issue for months, so I...

1.- Deleted all 1Password apps on my iPhone
2.- Closed all apps running in the background (including Safari)
3.- Then reinstalled 1Password 8 and follow all the setup instructions.
3.- Enter my one password and it worked!

I hope this helps!