Face ID Not Working [Fixed. Please see the approved answer for details.]

I recently had to reset my phone settings in the Apple store after a problem. iPhone 13 Pro. Since then 1 password will not open with face ID on the phone. All other devices is fine. Have tried reinstalling and toggling lots of settings on and off. Always says you need to enter your account password before you can use face id. Please advise how I can fix this.

1Password Version: latest
Extension Version: latest
OS Version: iOS
Browser:_ safari
Referrer: forum-search:https://1password.community/search?Search=face%20id

Hello @Si69,

Sorry to hear of the troubles you are experiencing with Face ID after resetting your phone. I'd like to ask you to create a diagnostics report from your iOS device:

Sending Diagnostics Reports (iOS)

Attach the diagnostics to an email message addressed to support+forum@1password.com.

With your email please include:

• A link to this thread: https://1password.community/discussion/134699/face-id-not-working-after-phone-reset
• Your forum username: Si69

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

Having the exact same issue after a reset. Face ID working fine everywhere else.

I just sent a diagnostics file per the instructions above.

Thanks, @jkratz!

Sent thanks. Received no email reply yet

same issue. will send diagnostics

Support IDnumber QPD-82677-474

Support ID number PLG-91576-457

I have the same issue after changing my password on 1Password website. Since then the app always ask for the password not using face id at all.

This is a months old issue (touchid stops working after phone reset).. still shocks me that many 1password staff don't acknowledge this when new threads are posted on this issue. The only "solution" right now is to go back to v7 on iOS. For a post from a staff member on this issue, see: https://1password.community/discussion/comment/659092/#Comment_659092