Face ID Not Working [Fixed. Please see the approved answer for details.]

Hi folks,

Thanks for your messages and feedback. We understand your concerns and would like to see this resolved as soon as possible.

In the meantime, please take a look at this post from my colleague, @GreyM1P. I hope this is helpful!

ref: dev/core/core#15937

Have the same issue on a new iPhone 14 Pro. What I don't understand is that 1Password is reading a binary system message right? Either Face-ID worked or it didn't work? This bug might be better addressed at Apple tbh. I don't get how this can even can happen in user space.

Edit: reading the "official" post of resolution still sounds like an Apple bug.

Same here, glad not to be alone. App can be unlocked by face id just fine, however within Safari on all family devices (iPhones and iPads all with latest OS) we constantly need to enter the passkey - makes the software almost unusable. Hopefully Passkey is going to be implemented on all websites soon so there is no need for extra passwords everywhere.

I have upgraded to 1Password 8 for IOS. Yesterday I had to re-set my iPhone settings and since then I cannot use Face ID to open 1Password. I have configured all settings correctly on my iPhone and 1Password is recognising my face and showing a green tick momentarily before returning a response to advise I must first enter a password before setting up my Face ID. I repeat this process over and over and over again. Including disabling Face ID in my phone settings and reenabling and no change. It will not let me log in without entering my password each time. Can you please advise?

I have upgraded to 1Password 8 for IOS. Yesterday I had to re-set my iPhone settings and since then I cannot use Face ID to open 1Password. I have configured all settings correctly on my iPhone and 1Password is recognising my face and showing a green tick momentarily before returning a response to advise I must first enter a password before setting up my Face ID. I repeat this process over and over and over again. Including disabling Face ID in my phone settings and reenabling and no change. It will not let me log in without entering my password each time. Can you please advise?

@McMike

If Face ID is working to unlock the main 1Password 8 app but not 1Password for Safari then you're not affected by the issue being discussed in this thread which involves Face ID not working for 1Password 8 itself. You can find more information about Face ID and 1Password for Safari on the iPhone and iPad here: https://1password.community/discussion/comment/661435/#Comment_661435

@Bootsies

I'm sorry that you're affected by the issue. Our developers are working on a fix that will hopefully be available in a future update.

-Dave

ref: dev/core/core#15937

I’ve always saved my passwords in both 1p and iCloud Keychain both. New IPad. Now if I have iCloud Keychain allowed… 1p won’t offer to save. And picID doesn’t work with 1p either. I see this issue is months old. My faith in 1p/agile has taken a real hit. I don’t care to spend my time reading about workarounds or erasing my new iPad. It’s 2022. I did that in 1999. When will this be fixed?

More there one month to fix that major bug? As an iOS developer I feel very worried about what is happening in the code to cause this Face ID problem. After a device reset my Face ID stopped to working, probably 1Password create some hash and stored in keychain some information that changed after the reset. For a second I get the message “ That didn't work. Check your password and try again.”

Please guys, fix that problem soon as possible. Is very annoying :(

To those posting that installing version 7 fixes the problem - it doesn't. I'm still on version 7 and have been having this problem (and I'm having it right now) since I got an iPhone in July. Un/reinstalling version 7 does temporarily fix the problem but it always comes back sooner or later. For me, at least, this is not a version 7 vs. version 8 issue since I've never used version 8.

This is a massive and recurring headache for me since I use a strong master password and don't know it and don't carry it with me. I rely on Face ID on iOS to access my passwords (I used the fingerprint reader on Android which always worked fine). So if I'm away from home and need to get a password (like last week when I was traveling), I'm just screwed (like last week when I was traveling). This really, really, really needs to get fixed sooner rather than later. If it doesn't get fixed soon I can't I can't keep using 1Password and have, for now, stopped recommending it to others.

Same issue, trying to fix an unrelated problem I did a reset of all settings on my iPhone - after that 1Password fails to recognize my face every time and I have to manually enter my password. I subsequently did a reset of FaceID on my phone (every other app works fine), I disabled/enabled FaceID on 1Password, restarted my phone a few times, deleted 1Password and reinstalled again a few times as well, but every time I open the app it scans my face and it seems to fail and then shows the message "you need to enter your account password before you can use Face ID".

Before "resetting all settings" FaceID was working fine with 1Password 8.

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