Face ID Not Working [Fixed. Please see the approved answer for details.]

Why have we not been offered refunds for our monthly subscriptions?

Even when 1Password shows checkmark for my Face ID, it still asks that I use password

1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Browser:_ Not Provided
Referrer: forum-search:https://1password.community/search?Search=Face%20ID%20not%20opening%201Password

A new version of the app was released today. Still no fix...

FYI to anyone following this thread, there’s another new update today but it still doesn’t fix this bug.

Anyone from 1P have any updates?

Yes new update today and it doesn't fix it. Frustrating.

It's so disappointing.

The new version of 1password 8 doesn't fix this annoying issue.
Would someone provide the ETA?

Hey @lyndadiane,

Thanks for messaging us! To confirm, are you using Safari and 1Password on your iOS device? If so, we had an issue that has been recently resolved and will be updated when your 1Password for iOS app updates next.

Which version of the 1Password for iOS app are you using?

Josh

On the other thread most are posting that this did fix their issues. Some had to delete the app from a device and re-install it to get it completely resolved. Some only had to do this with one device and not the other but again most are reporting it’s fixed.

Using iOS 8.9.6
and Safari. I can use Chrome if it works better.

Using iOS 8.9.6
and Safari. I can use Chrome if it works better.