Face ID Not Working [Fixed. Please see the approved answer for details.]

I tried deleting and reinstall after this update. Still FaceID not working on v8. It’s extremely disappointing that a company which is charging subscription the subscribers but not fixing a major problem. They should provide a refund of the time the product is not usable.

FWIW for me the fix worked on iOS, but on iPadOS I had to uninstall 1Password, reboot, and reinstall in order to get it to work.

This update did not fix it for me. Even reinstalled the app & soft reset. This is pretty much unusable for me like this… unacceptable

That does not fix Face ID for me too. Just switched to Keeper (Face ID working). 1password just offered me 3 months for free when I get back and I have been refunded for me early October paid yearly subscription, you probably have to move if you want to be considered.

I’m facing the same issue with 1Password 8 since months ago: I had to reset the settings on my iPhone and FaceID didn’t work from that moment on!

I tried to uninstall the app, disable and re-enable FaceID, and everything else.
Now I’m using 1Password 7 in order to being able to use it.

Please 1Password team, fix it! It’s really frustrating not being able to use the last version of your software because of this bug! I’m happy to pay for your service (which is awesome), but I don’t want to be forced into using version 7.

Thanks :)

Password 8

@lyndadiane

Thank you for the response. There's a known Face ID issue in 1Password 8 for iOS that our developers are investigating and it sounds like you're affected. So that I can confirm this, I'd like to ask you to create a diagnostics report from your iOS device:

Sending Diagnostics Reports (iOS)

Attach the diagnostics to an email message addressed to support+forum@1password.com.

With your email please include:

• A link to this thread: https://1password.community/discussion/134951/face-id-not-opening-1password-on-iphone-asks-for-password
• Your forum username: lyndadiane
• Please do not post your diagnostic report to the forum. This is for your privacy and security.

The report will be in zip format. Please send the entire file.

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

ref: dev/core/core#15937

Todays update, 8.9.7, did not resolve this issue.

I have same issue. Updating to 1P 8.9.7 did not correct my face ID issue

Likewise. This problem is causing me to lose confidence in 1Password.