Face ID Not Working [Fixed. Please see the approved answer for details.]

Yes. 1Password 7. The problem I am having seems to be the same problem discussed in this thread so rather than start a new one I posted here (sorry if it was the wrong place).

Last night when I went to log in to something 1Password 7 has stopped using Face ID to login, only presenting the Master Password login. Not that Face ID wasn't working, it just wasn't there at all. Just no Face ID. This was true regardless of how I tried to use 1Password - stand alone or through a web browser. It had been working the day before. The only thing that changed over that time was that I installed iOS 15.6.1 the night before. Face ID is working correctly with everything else I expect it to work with and is turned on for 1Password. I haven't tried un/re-installing 1Password 7 but plan to do so later this afternoon when I have a minute.

Hi @notMyUserName:

In that case, I'd like to ask you to create a 1Password 7 diagnostics report from your iOS device:

Sending Diagnostics Reports (iOS)

Attach the diagnostics to an email message addressed to support+forum@1password.com.

With your email please include:

• A link to this thread: https://1password.community/discussion/132575/face-id-not-working#latest
• Your forum username: notMyUsername

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

Done, thanks Jack

Edit: here’s the ticket number [#KKR-39995-891]

Thanks Boichat

ref: RNS-58442-421

I'm sorry, I didn't see your post in time and un/re-installed 1Password 7 last night. If it helps at all, doing that did fix the problem and Face ID is back and working correctly in 1Password 7 after the reinstall. Also, if it helps, I'd be glad to send a current log or if there is a way to send an old one from before I reinstalled I'd be glad to do that.

Hi, I am also having this issue and would like to know when a fix will be released. I have emailed support with my diagnostics data as well as my username and this forum link.

Hello, I'm also having this issue although mine happens consistently every time (not randomly). Posted this on different https://1password.community/discussion/132671/v8-face-id-fail but posting here as well to make sure I get notified when fixed. Thank you.

Hi @hellogoodbye / @mikiwa:

We're still actively investigating this, but don't have anything to share just yet. Thanks for your patience!

Jack

ref: NDG-16122-436

*Edit: this post was meant for the ios forum where I've reposted.

Hi @Jack_P_1P

I'm having the same issue as most others here. 1pass 8 fails to open with Face ID. Instead I get the prompt: "you need to enter your account pass before you can use Face ID." I've reset Face ID, shut down the phone, deleted and reinstalled 1pass. Face ID works as it should in other apps. Running 15.6.1 and your latest version.

Hi @Jack_P_1P

I'm having the same issue as most others here. 1pass 8 fails to open with Face ID. Instead I get the prompt: "you need to enter your account pass before you can use Face ID." I've reset Face ID, shut down the phone, deleted and reinstalled 1pass. Face ID works as it should in other apps. Running 15.6.1 and your latest version.

I sent in a diagnostic report on 8/25 and never heard back just an autoreply. I followed your instructions except for adding my username here since I didn't actually post to this thread.

In addition I'm having difficulty with password autofill. I can't get the app to insert credentials either on safari or apps. I followed the various instructions on your site and the problem remains. I hadn't had these two issues using 7. Please review my email. Without these two functions working I'm avoiding the app as much as I can. It's been frustrating.