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August 17, 2022
Question

Face ID Not Working [Fixed. Please see the approved answer for details.]

  • August 17, 2022
  • 646 replies
  • 46995 views



https://1password.community/discussion/comment/676599/#Comment_676599

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I have upgraded to 1Password 8 for Mac. Yesterday I had to re-set my iPhone settings and since then I cannot use Face ID to open 1Password. I have re-installed the 1Password app, checked to make sure 1Password is approved for using Face ID on my phone. Can you advise?


1Password Version: 1Password for Mac 8.8.0
Extension Version: Not Provided
OS Version: iOS 15.6
Browser:_ Safari
Referrer: forum-search:https://1password.community/search?Search=face%20recognition%20not%20working

646 replies

December 9, 2022

Haven't seen a comment from today, so just wanted to make sure 1p knows it's still not fixed. You know, in case they care. :)

December 11, 2022

Well, it would appear that the problem has been resolved. So far today, I haven’t had a face recognition issue on any login or app I’ve try to use it with.
Thanks 1p :)

dchiuten
December 11, 2022

It’s most definitely still not fixed for me

December 12, 2022

@Jack_P_1P please thank the developers for me, version 8 Face ID is now working on iOS for me. I am using the test flight version 8.9.9

December 12, 2022

I'm running 1Password 8 on my iphone 11 (iOS 16.1.2) and despite having Face ID enabled the app keeps asking for password every single time I'm opening it. Disabling and enabling the FACE ID in the app's settings does not fix the problem, it seems the app its basically ignoring FACE ID.
Also tried restarting the phone, opening 1password with password, opening another app and going back to 1 password, it still asks for password.


1Password Version: 8.9.7
Extension Version: Not Provided
OS Version: iOS 16.1.2
Browser:_ Not Provided
Referrer: forum-search:https://1password.community/search?Search=keeps%20asking%20for%20password

December 13, 2022

They got possibly limited time to get a handle on this and all other disasters - when Scott Hanselmann calls out another disastrous tick tock 1pw upgrade cycle within 3 years https://twitter.com/shanselman/status/1602179946449108992 you know there are problems... It's getting to the point where LogMeIn LastPass has more credibility

December 13, 2022

I had hesitated to migrate to 1PW 8 since 7 worked so well and I didn’t see or read of anything specific that was improved in 8, at least for me. But I eventually did about a month and a half ago on both my phone and iPad. There have been no issues, no problems with Face ID or anything else. I still haven’t seen any compelling improvement but certainly nothing to complain about. Just a few things to get used to.

Now 8 on my Mac, a 2013 MBP, is a different story. The main app is fine but the Safari extension bogs the system down unacceptably when launching Safari so I only use the main app not the extension. But I use my iOS devices 99% of the time anyway and 8 has given me nothing to think twice about. So I don’t see any disasters that they have to get a handle on. And it sounds like their latest release fixes the Face ID issue some are having.

December 13, 2022

I also have this issue with 1PW8 on my iPhone. Face ID doesn't work at all. I can't install 1PW7 because it's not on the Apple App store. It's so frustrating. I've been a longtime user and love 1PW but this is the worst user experience I've had in a very long time. I may need to switch password software.

December 13, 2022

Also having problems with faceid. Brand new iPhone 14pro iOS 16.1.2 with a fresh install of 1pw8.

The app attempts faceid then asks for a pw when it inevitably fails. To say this is a let down is an understatement.

December 13, 2022

I'm having this problem as well.
I sent a diagnostics report. I have tired uninstalling, reinstalling, etc etc.
I didn't realize how long this has been going on for others.
Absurd.