Face ID Not Working [Fixed. Please see the approved answer for details.]

Yeah I’m here again as this has just started happening on my iPad. Again. It’s been an issue on my Mac for over a month now, again. I don’t want to fix it again. Because it’ll just happen. Again.

I am very close indeed to downgrading to 1P7 across all my devices. That “just works”. 1P8 just “does not”.

You’ve no idea how much good will this is losing you, 1Password. You were a rock. Now I tolerate you because I’m in too deep to switch (my first password being created in August 2009).

It sounds like I need to investigate how to downgrade to 1P7 as well as that’s what is working.

I too will echo the sentiment that had I not been a customer since 1P3 that would have gone to another solution.

You can get 1p7 from here: https://apps.apple.com/app/1password-password-manager/id568903335

Last real update was on November 9. Glad to see they engage with their customers so readily.

OK, I’m with the rest of you. I’m out, went back to 1Password 7. It actually works. I gave 8 a chance. I was willing to try the terrible user interface, maybe it would grow on me. But the biometric issue is just too much. What’s the point of even having biometrics on the browser extension if I have to type my password EVERY SINGLE TIME? Just deleted 8 and reinstalled 7. Biometrics work. The interface makes sense.

I confirmed this issue in this thread back in Sep. I found it had not been fixed, so I came back. I am a software developer too in a big company. I am curious how a bug could not be fixed in three months? or if it is simply because no one is working on it. I don't think a company like this could go far in their business.

Same issue here

test flight version 8.9.9 fixed the face id issue if anyone is not willing to downgrade to 1P7

Here in version 8.9.7 and also have issues with FaceID and unlock. FaceID is working for other apps and unlocking my iPhone. But never unlocks 1Password. It shows successful detection of the face but doesn’t unlock. Even when I turned off FaceID and back on again, reset FaceID setup, uninstalled the App, rebooted the phone. Nothing helps unfortunately :(

This bug is affecting me as well. How do I fix?? On latest version of 1PW8 on iOS 16. Please advise.