Face ID Not Working [Fixed. Please see the approved answer for details.]

Have same issuu on 8.9.7. TestFlight Beta is fulll.
Agilebits: Any chance you could increase the size of the beta until the production release with the fix is out?

Wow, it's been 2 or 3 months since I visited this thread and downgraded to 1P7, which has been mostly working fine, but I figured by now things must have been sorted out. I am utterly speechless that a bug this central to the 1P experience affecting this many people has not been fixed, nor has any ETA been shared with the thousands of people in this thread. In the decade plus I've used this software, I've never experienced anything like this. This company has, in my book, some of the best customer support around, so I have to assume this fix is not a top priority, or there'd be more communication about when the fix will be live.

Same problem here. iPhone XR / iOS 16.1.1 / 1P v8.9.7 Especially noticeable when trying to sign in to a website through a browser. (Safari/Chrome) FaceID comes up, but almost immediately it fails with the message "That didn't work... You need to enter your account password before you can use Face ID."

Really surprising to find that this issue is so well documented and still unresolved. Having to enter my full master password every time is very problematic. Is there an ETA for resolving this?

I think it's the least you could do for being unwilling or unable to fix the Face ID issue on the iPhone and the Touch ID issue on the iPad. If I'm going to pay full price for a product that is not working as it should I would at least like to be able to downgrade.

1Password Version: 8.9.7
Extension Version: Not Provided
OS Version: iOS 16.2
Browser:_ Not Provided

Same issue here on Iphone 12 pro since August (!!!) with always the latest iOs and 1Password version installed…
Every system or app update is a hope this will fix it with no luck…
Had to roll back to the v7 that is working fine with Face Id

While I loved 1Password, I’ve been really really disappointed with this and the way it is being handled for months now!

@1P_Dave If I may can I make a "quick" analogy for you. Let us say that you lease cars instead of purchasing. Your dealer tells you (again and again) how great the new model is with all these great features. So you go ahead and lease the new one. Not long after you realize that things aren’t working like they should. Critical features aren't working. Also some features have been removed that you've always used.

The dealer tells you to bring the car in, after looking for awhile they say they can't fix it right away. Their solution is to take your old car back but you will still keep paying for the new one. A month passes and nothing. Another month and they tell you they are working on a fix. 2 or 3 more months go by with the same answer and your still driving your old car.

What would you do? Just wait silently hoping for an update whilst still paying the price you were paying for the new car? If so than you are a better person than I.

Same issue on my iPhone 13 for months now. Real sad Agilebits doesn't give a ...... to bring this essential function back to life.

Same problem here. The interesting part here is, that it worked after upgrading to this version and it fixed like promised in the changelog. But somehow, after changing the code, it stopped working and really nothing helped. Uninstalling, deactivating FaceID, changing passwords.

The most annoying part here is that I have 3 (three!!!) accounts added to 1Password (2 business, 1 family) and because there is no single master password anymore I have to enter 3 passwords. I already use iCloud Keychain for helping with this. But this does not work in the Safari context, because there is no password auto-fill option for a password auto-fill dialog 😂

The FaceID icon is showing up and it seems to work, but the password field is empty after FaceID query so it is disabled again. I think it has something to do with wrong assignment for the passwords.

I will try 1Password 7, but i also consider switching all 3 accounts to iCloud. Just before this mess (which started only some days ago) i recommended 1Password to another friend (I honestly cannot count anymore how often i insist to friends and colleagues to use 1Password)

iOS: 16.2
1Password: 8.9.7

I was just about to switchti 1password as a LastPass user sick of breeches, but seeing the faceid issue ongoing for almost two months is giving me major pause. Since I never downloaded 1pass on my iPhone or MacBook, is there a way now to only go and get version 7 and stay off of 8?

As commented by other users this has finally been fixed in version 8.9.9 which is in beta. Getting access to the beta version takes two minutes, just follow this: https://testflight.apple.com/join/fzDLkIVK