Face ID Not Working [Fixed. Please see the approved answer for details.]

Hi @woodyg:

Thanks for following up. It looks like my colleague Jac has just replied to your email, so continuing the conversation there would be best.

Jack

ref: ZXW-14363-193

Hi, I also have this same issue! It failed to login with FaceID even though the animation of the faceID showed the Checkmark "success". Instead It said "That didn't work, check your password and try again" and I need to type my master password manually and it's very frustrating.

Diagnostic sent
[#CTU-15183-596]

Hi @""Jack.P_1P"

I’m having the same issue like @woodyg described

I forgotten to say the problem is on my iPad Pro running 15.6.1 and no problème with ma iPhone 12 running 15.6.1

I recently upgraded to 1Password 8.
Now every time I am in an app on my iPhone 13 (running 15.6.1) and I tap 'passwords' to go to 1Password, this simple, beautiful, seamless functionality of opening 1Password with FaceID does not work.
It says 'You need to enter your account password before you can use FaceID'. This I have done over, and over again.
Plus I have switched FaceID on and off, and turned the phone on and off, many times and still it is stuck.
FaceID is
1. enabled in Settings, under 'FaceID';
2. on in Settings under '1Password';
3. on in the 1Password app under 'Security'.
What is to be done here? Hella frustrating.
Thank you...

1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Browser:_ Not Provided
Referrer: forum-search:https://1password.community/search?Search=FaceID%20not%20working

Any update? This issue has been going on for months and I keep having to use 1Pass 7 on my iPhone :/ I’ve sent in multiple diagnostics via email!!

Hi @GampPie / @rharley:

Thanks for following up. We're still investigating, but I don't have anything to further to share just yet.

Jack

I feel like my issue hasn’t been explained quite well enough.
For every use, either filling a password in the browser or simply logging into the 1Password app, Face ID will scan, tick as if too say it was successful, and then say “That didn’t work, check your password and try again”.
The Face ID prompt button is inexistent on my device.
I’ve been having to use 1Password 7 for the last few months.
I have reset all settings and completely restored my device and set up as new.
I have reset my Face ID countless times.
I have deleted, and re downloaded the app, but nothing works.
I have multiple screen recordings of the issue if that would help.

Hi @rharley:

That is exactly what we're investigating. Please stay tuned for updates.

Jack

I reset all settings on my iPhone and now in 1Password 8 every time I open it I’m told I need to enter a password before FaceID will work. I’ve already tried toggling the FaceID setting in 1Password, but that hasn’t worked.