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August 17, 2022
Question

Face ID Not Working [Fixed. Please see the approved answer for details.]

  • August 17, 2022
  • 646 replies
  • 46995 views



https://1password.community/discussion/comment/676599/#Comment_676599

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I have upgraded to 1Password 8 for Mac. Yesterday I had to re-set my iPhone settings and since then I cannot use Face ID to open 1Password. I have re-installed the 1Password app, checked to make sure 1Password is approved for using Face ID on my phone. Can you advise?


1Password Version: 1Password for Mac 8.8.0
Extension Version: Not Provided
OS Version: iOS 15.6
Browser:_ Safari
Referrer: forum-search:https://1password.community/search?Search=face%20recognition%20not%20working

646 replies

December 28, 2022

Hey it's only been about 5 months. I wish I could take that long to fix someone's problem at my job.

December 29, 2022

I’m having this issue and 1Password 7 isn’t available on latest iOS version on iPhone 14.

This is a terrible experience. Hopefully someone figures out a workaround soon!

December 29, 2022

@jaywaycon The link to 1Password 7 is in my post above.

December 29, 2022

@pappjo yeah that link doesn’t work for me

December 29, 2022

Ok. Odd it takes me right to the App Store page for 7. Others have also used it in previous threads. If you had 7 at one time it should be in your purchase list under your name. It can be downloaded from there. Mine appears there but I’ve switched to 8 now.

December 29, 2022

It’s a us App Store link and I’m in the uk. Even searching the AppStore and going to the developer page for 1Password a version 7 isn’t available. A google search for 1Password 7 gives me a link to the App Store but I get the following when I try to download

December 29, 2022

https://www.reddit.com/r/1Password/comments/wmcq5k/1password_7_ios/?utm_source=share&utm_medium=ios_app&utm_name=iossmf

December 29, 2022

Answer is go back to 1PW 7. You can still download it in the app store.

December 30, 2022

Has this issue been resolved? Just Re upgraded to 8 and still seeing issue with Face ID. Thanks

December 30, 2022

Still facing this issue on iphone 14.