Face ID Not Working [Fixed. Please see the approved answer for details.]

I’m so disturbed by this that 1Password May have just lost a customer. How has this not been fixed for more than 4 months now?

Face ID in 1P8 for iOS worked fine for me until the beginning of December. Since then I had to authenticate 1P with my Master Password without fail either using it through Autofill or standalone. This is so frustrating!

It has killed the app for me. In utter despair, I have now re-installed 1P7 through my "previous purchases" in the iOS Appstore. Reading this thread makes me think 1P has lost the plot and has inadvertently killed their great app. How come this has not been fixed in over 5 months? Convenience is the one functionality that people use a password manager for in the first place. Doubt they want us to go back to simple Master Passwords...

Face ID not working properly on iPhone 12 Pro. Keeps asking for password even though Face ID has been chosen. Works for a day or so and then same issue. Sent diagnostic.

Hi All - did you check the other slightly older thread for similar Face ID issue: https://1password.community/discussion/132575/face-id-not-working-this-is-a-known-issue-that-our-developers-are-working-to-fix?

Hi @robinvsears did you check the https://1password.community/discussion/132575/face-id-not-working-this-is-a-known-issue-that-our-developers-are-working-to-fix thread?

Face ID not working on iPhone 13. Uninstalled and re-installed the app multiple times to no avail. Very frustrating. Also cannot remove persistent previous accounts on iOS. 1password 8 seems to be very buggy

Here’s a suggestion if everyone on this thread were to suddenly write support at: mailto:support@1password.com we’d see some action.

I’m blown away by how little this thread is being monitored by 1pw staff. If they are monitoring this thread how little they comment.

This issue, and a few others, are not being addressed by 1pw staff causes me great concern and a loss of confidence in the app and staff.

Steven

Here’s a suggestion if everyone on this thread were to suddenly write support at: mailto:support@1password.com we’d see some action.

I’m blown away by how little this thread is being monitored by 1pw staff. If they are monitoring this thread how little they comment.

This issue, and a few others, are not being addressed by 1pw staff causes me great concern and a loss of confidence in the app and staff.

Steven

1Password 7 ❤️

Because of this Face ID problem, my wife and I had to go back to 1Password 7, and strangely that was positive 😅. The app is native, simple and quick!

Hi all,

Code has been written to address the issues with biometrics on iOS. We've been held up by unforeseen roadblocks on getting updates shipped on that platform, but there is a light at the end of the tunnel and I expect we'll be able to push the changes that have been made in the near future. Unfortunately I am still not in a position to say exactly when that'll be.

As some folks have alluded above things are already better in the beta, and we've made further improvements beyond that.

There is an end in sight. I appreciate your patience as we work toward getting these fixes in your hands, and apologize for the lack of regular updates in this thread. There just hasn't been much to say beyond what was already said.

Ben