Face ID Not Working [Fixed. Please see the approved answer for details.]

Forum|Forum|3 years ago
August 17, 2022
646 replies
46995 views

https://1password.community/discussion/comment/676599/#Comment_676599

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I have upgraded to 1Password 8 for Mac. Yesterday I had to re-set my iPhone settings and since then I cannot use Face ID to open 1Password. I have re-installed the 1Password app, checked to make sure 1Password is approved for using Face ID on my phone. Can you advise?

1Password Version: 1Password for Mac 8.8.0
Extension Version: Not Provided
OS Version: iOS 15.6
Browser:_ Safari
Referrer: forum-search:https://1password.community/search?Search=face%20recognition%20not%20working

iOS

Show previous replies

A

Anonymous

engineering has created a fix for the problem. The difficulty is in the logistics of getting that fix into the hands of customers. Our intention is to ship an update as soon as we can, but we have to overcome those logistical hurdles. It won't be until after the 1st of the year, I'm afraid, and then I couldn't say more specifically when it will be after that.

Sent one week ago in another thread. What’s new ? Still no clear explanation

1

1P_Ben

1Password Employee

That's the latest update @milkaCH. I'm sorry I don't have anything further to add.

Ben

A

Anonymous

@1P_Ben
I think you could clarify what do you call logistical issue or roadblock, that will help a lot of people like me to figure out why it is taking so long.

Not answering this would mean that you have something to hide.

Everybody involved into software engineering topic perfectly know that such issue is and should be considered as a priority hotfix.

A

Anonymous

This is absolutely absurd and inexcusable. I have spent hours trying to resolve and sent numerous diagnostic reports with no reply. Bugs are one thing but horrible service, lying, failure to reply is inexcusable. Goodbye 1PW.

dchiuten

Reading between the lines, it sounds to me like Apple is holding up approval of their latest app update for some reason, and Ben can’t elaborate for fear of angering Apple. It could be that Apple wants a bigger cut of 1p’s revenue - holding up app updates is a common tactic they use against developers for this reason.

A

Anonymous

not good enough that the communication is all coming from our side and no real word after months and months of users sending diagnostics and info. enough is enough.

AMonitorDarkly

@dchiuten What are your sources for those claims exactly?

hardybird

Dear lord, I am currently testing 1Password. Between reading about this MAJOR malfunction being unremediated for 5 months AND the inability to export ALL data to a STANDARD format (csv) used by most other pw manager vendors - I am unfortunately shying away from switching to 1Password.

A

Anonymous

I have had my first iPhone for about 3 months now. The face ID to unlock my 1Password worked just fine until I reset my settings about a week ago. How in the world is this even possible? I reset it to default, and it bricked the feature... for one app?