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August 17, 2022
Question

Face ID Not Working [Fixed. Please see the approved answer for details.]

  • August 17, 2022
  • 646 replies
  • 46995 views



https://1password.community/discussion/comment/676599/#Comment_676599

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I have upgraded to 1Password 8 for Mac. Yesterday I had to re-set my iPhone settings and since then I cannot use Face ID to open 1Password. I have re-installed the 1Password app, checked to make sure 1Password is approved for using Face ID on my phone. Can you advise?


1Password Version: 1Password for Mac 8.8.0
Extension Version: Not Provided
OS Version: iOS 15.6
Browser:_ Safari
Referrer: forum-search:https://1password.community/search?Search=face%20recognition%20not%20working

646 replies

January 9, 2023

Luckily got 1P 8.9.9 RC 1 and now FaceID works as fine as it should be.

dchiuten
January 9, 2023

@shawnye how did you manage to get in?

January 9, 2023

@dchiuten Just visit their TestFlight page randomly and you might get a chance todo so. See releases.1password.com for the link.

January 9, 2023

Still facing this issue on iPad running 16.2. I had to do a settings reset, and FaceID hasn't worked since then. All other applications worked fine once I went through their FaceID re-init.

Joelc
January 9, 2023

I cannot belie that this problem is back. It would be wonderful to get it fixed permanently.

Good to know that it should be released on the next release.

Question: Was this not tested before releasing new versions?

January 10, 2023

So now we have to go scrambling to get a beta which seems to have this ESSENTIAL function working again. Thanks 1P, appreciate it.

January 10, 2023

@1P_Ben Looks like the beta program is full. Hopefully that release will be globally available soon!

January 11, 2023

Is there any update on the Face ID issue? Last post I saw was from Sept 2022, it’s now Jan 2023. Hoping this gets fixed soon!

January 12, 2023

Any news here? 1Password is just one password manager among many and easily replaceable...

January 12, 2023

Just read Dave's newsletter. He sings praises of versions 8, but leaves out any mention of the face id issue that has been dragging out for far too long.