Face ID Not Working [Fixed. Please see the approved answer for details.]

@kurious That’s why Apple Beta Program is existing, to let developers testing their applications before releasing them to end users.

I'd had an issue previously with Face ID not working to unlock 1Password with iOS devices, but after an update it seemed to work fine. Now, Face ID does not work on either my iPad or my iPhone to unlock 1P and I have to type my 1P password each time to use 1P.

1Password Version: 8.9.7
Extension Version: Not Provided
OS Version: iOS 16.3
Browser:_ Not Provided
Referrer: forum-search:https://1password.community/search?Search=Face%20ID%20is%20not%20working%20for%201Password%20on%20my%20iPad

@gkgriffith

I'm sorry that Face ID isn't working to unlock 1Password on both your iPad or iPhone. Our developers have a fix for the issue and we plan to release it as soon as possible. My colleague Peter provided some more information here: https://1password.community/discussion/comment/674346/#Comment_674346

-Dave

@1P_Dave Unfortunately that post says nothing about when this update will be available. @kurious While I am usually a patient person this thread was started in August. I'm sorry but I, and others, am a little tired of being the beta testers for a piece of software that was rushed out of the door. The other thing is someone like @1P_Dave or someone as high up the food chain have said nothing about us paying full price for a product whose problem have been going on for months. Either they don't have a reasonable answer or since it's subscription based now there's is no urgency. I just don't understand how the management team can ignore this for so long.

To me it speaks of how they view their customers. Did I mention that @1P_Dave or other MANAGEMENT persons will not answer simple questions. I guarantee there is NO way they would pay full price for a car they purchased that didn't have the features it was supposed to. Cable (or whatever you use) that you are paying for 50 channels but only getting 25. Adobe Photoshop that only had 3/4 of the advertised features.

I am tired of the "I'm sorry's", "Thanks for your patience" etc.

I have had the issue described on 1pwd 8 shortly after I purchased. Have seen the posts for over a month ( many have had the issue much longer) that an update is coming soon - this is unacceptable for a mobile app developer to allow a user experience issue of this magnitude go unresolved for this long. This is clearly a major issue that 1PWD either cannot resolve or had to make such a significant change to fix it required a long turn around to fully test. Regardless - the TBD on the time frame means they may not have a fix identified or issues may yet persist / they cannot release / are not confident on release timeframe. There are other solutions on the market - I can not type my master pw multiple times a day for another day. Moving on.

just adding that i am still having the exact same issue, even after updating my iOS to 16.3!

1Password 8, on an iPhone 11 mini, 16.3 iOS, and this started happening after a phone reset as well.

Nothing i have tried has fixed it. (reinstalled 1password, reset my faceid etc) face id is fine on all other apps.

Glad to hear that a fix is worked on and coming. Hopefully it releases soon. Ill keep my eye out for it, and report back to help debug.

Besides this one issue, 1Password has been fantastic for me.

@Agracuta @jbretka As mentioned in my post you can use 1P7 as Safari extension, FaceID works fine and / or not 1P8 as main app. Both 1P7 and 1P8 can work both together.

However that's a work around that is lasting, at least for me, over a month.

I upgraded to iOS 16.3 and had to reset all my settings to reset my backup password for encryption. Before doing this FaceID worked without issues and with multiple FaceIDs. Now FaceID won’t work even after reinstalling the app and reenabling FaceID, and even after a hard reset of the phone. I also disabled FaceID in settings for this app and in the app, reset FaceID, and reenabled everything again with the same results

I came back today to see if there are any updates. It has been a long 13 days with this issue. I saw that @lurknomo had posted a possible fix for the issue. I went step by step, but only found out that when I turned FaceID off within 1P, the switch stayed off, and there is no way to click it back on. No biggie, because FaceID hadn't been working anyway.
Please do fix this issue, because I cringe whenever I need to enter a password on my iPad Pro, which is more often then I had taken note of prior to this horrible issue happening.

Just get kick out from 1P7 extension that I used as a workaround vs 1P8 FaceID not working.
Now 1P7 FaceID option doesn't appear anymore and it refuses my password!! Now both extension apps are not working.

Seriously guys you can't be serious. Some people should get a new job 😡