Recently the Safari extension on my iPhone stopped working. I am unable to sign in with my master password or Face ID, which both work just fine in the 1Password app. I also get an error message saying it cannot connect to the app. I've tried all of the troubleshooting steps I could find, including: Clearing the browser cache Force quitting both apps and signing into the 1Password app before trying the extension Uninstalling and reinstalling 1Password Restarting my iPhone Toggling various 1Password security settings Disabling and re-enabling the extension I am on the latest version of the 1Password app and iOS 26.4 Public Beta. Any ideas how I can get this to work again? Is it an issue with the iOS beta version? Thanks!

Solved

iOS Safari extension cannot connect to app

Forum|Forum|4 months ago
February 28, 2026
13 replies
1554 views

Recently the Safari extension on my iPhone stopped working. I am unable to sign in with my master password or Face ID, which both work just fine in the 1Password app. I also get an error message saying it cannot connect to the app. I've tried all of the troubleshooting steps I could find, including:

Clearing the browser cache
Force quitting both apps and signing into the 1Password app before trying the extension
Uninstalling and reinstalling 1Password
Restarting my iPhone
Toggling various 1Password security settings
Disabling and re-enabling the extension

I am on the latest version of the 1Password app and iOS 26.4 Public Beta. Any ideas how I can get this to work again? Is it an issue with the iOS beta version?

Thanks!

Best answer by 1P_Dave

Hello folks,

We've fixed an issue where some users were unable to unlock the 1Password Safari extension on iOS while Two-Factor authentication is enabled. Please update to 1Password for iOS version 8.12.7: How to keep 1Password up to date

After updating, if you're still unable to unlock 1Password for Safari then fully close Safari, re-open it, and unlock 1Password for Safari again. I'm sorry for the inconvenience this issue caused, and we appreciate your patience while we worked on releasing a fix.

-Dave

1P_Dave

1Password Employee

Hello @etlikesreeses! 👋

Thank you for helping us to test 1Password on the iOS beta. It's possible that you're running into a new issue that's only appearing in the beta version of iOS. So that we can investigate further, I'd like to ask you to create and share a 1Password diagnostics report from your iOS device:

Send a diagnostics report (iOS)

Attach the diagnostics to an email message addressed to support@1password.com

With your email please include:

A link to this thread: https://www.1password.community/discussions/1password/ios-safari-extension-cannot-connect-to-app/167973
Your forum username: etlikesreeses

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

-Dave

E

etlikesreesesAuthor

Hi @1P_Dave ,

My support ticket ID is UVF-69696-621.

Thanks!

1P_Dave

1Password Employee

Thank you for sending in your diagnostics report! One of my colleagues will reply to your email as soon as possible, once they've reviewed the diagnostics report.

-Dave

J

jluros

I'm having this issue as well.

J

jluros

My support ticket is EGL-83136-923.

1P_Dave

1Password Employee

Thank you for sharing a diagnostics report! Please see my post here for a workaround while we investigate the issue.

-Dave

1P_Dave

1Password Employee

Hello everyone,

I'm sorry that you're unable to unlock 1Password for Safari on iPhone or iPad and may be seeing the following message: Could not connect to the 1Password App. Try unlocking again.

We've been able to reproduce the issue on our end as well and our development team is currently investigating. At the moment, since the issue doesn't affect the unlocking of the 1Password for iOS app itself, the best workaround is to use Password AutoFill to fill and save logins in Safari, you can find a guide here: Use 1Password to save logins and sign in to apps and websites on your iPhone and iPad

I'll update this thread as soon as a fix is available for 1Password for Safari on iOS. I'm sorry again for the disruption.

-Dave

Issue=AUTH-240

R

ryanmcv

How is this not fixed yet? 1Password on iOS and iPadOS is almost unusable until this bug is resolved. I swear, 1Password finds a way to break the iOS/iPadOS Safari extension at least once or twice a year. I don't know why I keep paying for this subscription.

1P_Dave

1Password Employee

I'm sorry for the inconvenience, our development team is currently tracking the issue. See this post for a workaround until a fix is available.

-Dave

J

jluros

Why was this marked as "Solved?" It's not solved.

1P_Dave

1Password Employee

Marking a post as a solution to a thread doesn't mean that the issue/request itself is fixed or closed. It's a way to highlight the most up-to-date answer for anyone who stumbles onto the thread in the future so that they don't have to read the entire thread.

-Dave

D

dragon1

I think it should be better to rename it completely- or isn’t it possible?

P

pastuusi

i got my IOS safari extension back to working by disabling Two Factor Authentication from the web account management.

W

WorldIRC

I’m not sure I’m looking to reduce overall security on the platform to fix this. Interesting that you were able to find this causation though. Hopefully helps the team in developing their fix.

P

pastuusi

yeah, i also dont want to compromise on security.

I just had to test that step because i was trying to figure out what changed on my side when extension stopped working, and i realized the problem started right after i enabled two factor authentication :)

P

pastuusi

and now i got it working with two factor authentication. What i did i unlinked all inactive and active safari extension links from web management. Then i re-enabled two factor authentication from website -> on iphone settings i de-selected autofill with 1password and enabled it back After that i tried to login website from safari and it worked. First it transferred me to 1password website where i have to enter my credentials and two factor code.

Give me some bonus :D

W

WorldIRC

Well that worked! I am back up and running!! @1P_Dave FYI

D

Daviduk

Same issue for me, I've only just updated to 1password 8 for IOS as v7 was no longer working correctly, now I'm getting the "Could not connect to the 1Password App. Try unlocking again" error message for the Safari Plugin. Running IOS 26.3.1 . Otherwise the app itself works fine.

G

GraHushed

Same issue here. The extension has been very janky for a while now. I'm not sure if Apple is making it harder to build extensions like 1Password, or whether AgileBits has lost the plot.

Show more replies

Sign up

1Password employees: Sign in with SSO

Login to the community

1Password employees: Sign in with SSO

Scanning file for viruses.

This file cannot be downloaded