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etlikesreeses's avatar
etlikesreeses
New Contributor
1 month ago
Solved

iOS Safari extension cannot connect to app

Recently the Safari extension on my iPhone stopped working. I am unable to sign in with my master password or Face ID, which both work just fine in the 1Password app. I also get an error message sayi...
browser extension
ios
  • 1P_Dave's avatar
    1P_Dave
    18 days ago

    Hello folks,

    We've fixed an issue where some users were unable to unlock the 1Password Safari extension on iOS while Two-Factor authentication is enabled. Please update to 1Password for iOS version 8.12.7: How to keep 1Password up to date

    After updating, if you're still unable to unlock 1Password for Safari then fully close Safari, re-open it, and unlock 1Password for Safari again. I'm sorry for the inconvenience this issue caused, and we appreciate your patience while we worked on releasing a fix.

    -Dave

1P_Dave's avatar
1P_Dave
Icon for Moderator rankModerator
29 days ago

Hello everyone,

I'm sorry that you're unable to unlock 1Password for Safari on iPhone or iPad and may be seeing the following message: Could not connect to the 1Password App. Try unlocking again.

We've been able to reproduce the issue on our end as well and our development team is currently investigating. At the moment, since the issue doesn't affect the unlocking of the 1Password for iOS app itself, the best workaround is to use Password AutoFill to fill and save logins in Safari, you can find a guide here: Use 1Password to save logins and sign in to apps and websites on your iPhone and iPad

I'll update this thread as soon as a fix is available for 1Password for Safari on iOS. I'm sorry again for the disruption.

-Dave

Issue=AUTH-240