Solved

Passkey no longer working on Boursobank

Forum|Forum|1 year ago
May 1, 2025
30 replies
2640 views

Hello,

I uses passkey since 2023 on Boursobank without any issues.

Since a few days, I have a error that is displayed immediately (no loading or timeout) telling me that it timed out, the website switch directly to a normal login.

So I guessed there was an issue on the key itself.

I tried to revoke and create a new one, but same issue. When trying to create a new passkey, 1Password display the error "The request to create a passkey timed out". The error is also immediate (no loading or anything).

On the website, it displays "Enrolment has expired or been cancelled".

I've tried using other passkeys I have, without any issue. It seems to only impact Boursobank.

Using Firefox 138.0 + Extension on Windows 11 24H2

Best answer by 1P_Dave

Hello folks,

Our developers believe that they've identified an issue where a low timeout value set by Boursobank is causing 1Password's passkey flow to fail. A fix has been coded and is currently available in the latest version of 1Password in the browser. Please update to 8.11.0 or later:

How to keep 1Password up to date in your browser

If you're still running into an issue after updating then let me know and I can help further.

-Dave

Dunecat

Similarly, passkey login to Google services is no longer working, either. Seems a result of the latest update.

1P_Dave

1Password Employee

@Dunecat

I've replied to you here on in the other thread..

-Dave

5

5t8sn7eldAuthor

Hello Dunecat, on my end Google passkeys still works.

B

benjamindavid

I'm facing the same issue with BoursoBank, I tried to create a passkey again but 1Password is showing the same error is that case as well.

Chrome for Mac 135.0.7049.115 + Extension 8.10.72.27
Safari for Mac Version 18.4 (20621.1.15.11.10) + Extension 8.10.70

5

5t8sn7eldAuthor

Good to know I'm not alone on this :)

B

benjamindavid

Me too !

Interestingly, it’s behaving the same way in both Chrome and Safari on Mac, same error. But it seems to be working fine in Safari on iOS. Maybe it’s only affecting desktop browser extensions?

1P_Dave

1Password Employee

Hello @benjamindavid and @5t8sn7eld! 👋

I'm sorry that you're running into trouble when saving and signing in with a passkey on BoursoBank's website. I'd like to ask you to create a diagnostics report from 1Password in your browser:

Send a diagnostics report (browser extension)

Attach the diagnostics to an email message addressed to support@1password.com

With your email please include:

A link to this thread: https://www.1password.community/discussions/passage/passkey-no-longer-working-on-boursobank/155417
Your forum username: username

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

-Dave

A

armazor

Hi, same error.

Num ticket : KFX-81723-639

Thx

L

LittleMo

Hello,

I have the same issue with Boursobank. Works fine with others passkeys.

I'm on Mac OS Sequoia 15.4.1 with Firefox 138.0.1 (aarch64) and Browser extention 8.10.72.27

-LP.

J

jro

Hello,

Same here, and the same behavior (all app in the latest version) :

Not working on macOS with Firefox or Safari
Boursobank passkey working with passkey on apple Passwords
Working on Safari iOS with 1p

Glad to see I'm not alone !

N

nel

Same problem on macOS 15.4.1 on Chrome Version 136.0.7103.49 (Official Build) (arm64)
- with 1Password for Mac 8.10.75
- with extension 8.10.72.27

I followed the instruction provided by @1P_Dave Here and it does NOT work.

Honestly if it comes from 1Password, there is a pretty serious QA issue that needs to be addressed. 1Password is SPOF and need to be treated as such.

1P_Dave

1Password Employee

Hello folks,

I'm sorry that you're unable to save a passkey for Boursobank in 1Password. A bug report has been opened with our development team to investigate this further.

For the time being, to workaround the issue until it's resolved, try to use one of these options:

Use 1Password on your mobile device to save or sign in with a passkey. You can use the scan QR code option to save or sign in with a passkey on your desktop device using your mobile device.
Use a different methods such as a password to sign into Boursobank.

-Dave

#37477

J

Jabsolcepa

Same for me on macos with Chrome. It is very annoying to have such bug for a paid app. No solution is working for now....