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5t8sn7eld's avatar
5t8sn7eld
Occasional Contributor
6 months ago
Solved

Passkey no longer working on Boursobank

Hello, I uses passkey since 2023 on Boursobank without any issues. Since a few days, I have a error that is displayed immediately (no loading or timeout) telling me that it timed out, the website s...
passkeys
windows
  • 1P_Dave's avatar
    1P_Dave
    4 months ago

    Hello folks, 

    Our developers believe that they've identified an issue where a low timeout value set by Boursobank is causing 1Password's passkey flow to fail. A fix has been coded and is currently available in the latest version of 1Password in the browser. Please update to 8.11.0 or later:


    If you're still running into an issue after updating then let me know and I can help further. 

    -Dave

1P_Dave's avatar
1P_Dave
Icon for Moderator rankModerator
6 months ago

Hello folks,

I'm sorry that you're unable to save a passkey for Boursobank in 1Password. A bug report has been opened with our development team to investigate this further. 

For the time being, to workaround the issue until it's resolved, try to use one of these options:

  1. Use 1Password on your mobile device to save or sign in with a passkey. You can use the scan QR code option to save or sign in with a passkey on your desktop device using your mobile device.
  2. Use a different methods such as a password to sign into Boursobank.


-Dave

#37477