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April 1, 2022
Question

Shortcut takes over

  • April 1, 2022
  • 53 replies
  • 3739 views

https://1password.community/discussion/comment/635662/#Comment_635662

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The new version has a keyboard shortcut Command-Shift X to bring up one pass. This is also strikethrough in google docs, which I use all the time. I tried to disable in preferences, but didnʻt find it. I tried to overwrite it but it didnʻt work. Can this be disabled or set back to the one I prefer? Thanks!


1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided

53 replies

March 20, 2023

Please please please make it so the shortcut can also be changed in Safari!

March 21, 2023

Hi @Chipito in Safari specifically, there is a limitation which prevents us from allowing the command+shift+x shortcut to be customized or removed. We have an internal issue open about this, and our developers are working with our friends at Apple to see if improvements can be made in a future update to 1Password. We sincerely apologize for any interruption in your workflow caused by this.

For now, I recommend using Google Docs in another browser, such as Chrome, Brave, or Firefox. If you install 1Password in those other browsers, it would be possible to update the command+shift+x shortcut so that it does not conflict with existing shortcuts.

I hope that workaround can improve your experience. Let us know if you have any other questions.

March 21, 2023

Oh thanks so much for the update @Joy_1P ... that's the most specific response we've gotten and I'm glad to know there's still a glimmer of hope one day. In the meantime I'm just sticking with disabling the 1P safari extension.

March 21, 2023

@Chipito you are welcome. If you have any other questions or concerns, please don't hesitate to reach out again. Have a good day.

April 12, 2023

It looks like the extension gets reset to Command-Shift X whenever Chrome updates itself, although I'm not 100% sure.

It just happened again, so I disabled the 1Password chrome extension. :(

April 14, 2023

@saro I'm sorry that you've had to disable the 1Password extension in Chrome. I'll test things out on on my end to see if I can reproduce the behavior after Chrome updates. As a note, it might be a while before I can share my test results. I am running the latest version of Chrome at this time.

With the 1Password extension in Chrome off, I recommend using Universal Autofill from the 1Password desktop app to fill your logins: https://support.1password.com/mac-universal-autofill/

I hope that can help for now. Let us know if you have any other questions.

May 22, 2023

+1 to change the default and save us a step. thanks!

steph_giles
1Password Employee
May 23, 2023

Thanks for your feedback @bobbychaz, I have passed it on to the team.

ref: dev/core/core#8796

June 12, 2023

This is still a problem. It's super irritating, and is making me consider dropping 1Password for an alternative. For why it come back in the browser, it looks like either when there is a browser or extension update, it resets the keyboard shortcut. It's super shortsighted of 1Password developers to continue to use a keyboard shortcut that is widely used in a bigger application (sorry, but it is). It wouldn't bother me if it was a 1 time "fix" and didn't get reset, but every couple weeks it seems like it messes up and I have to go in and remove the shortcut. Heck, I'd even take a way to just disable keyboard shortcuts in the extension, as long as that setting didn't get reset.

steph_giles
1Password Employee
June 14, 2023

Hey @Mike123456,

I'm sorry for the trouble, I'd be interested to hear more about the issue you are seeing. Do you clear your browser history frequently or have it set to after a period of time?