Shortcut takes over

No, I don't do anything like that. I'm fairly certain it's specific to your extension, I don't have this issue with other extensions. I frequently have weeks of uptime, so it's not like I'm resetting things frequently. I do restart to apply browser updates when available, but that does not seem to coincide with the extension resetting. I do not replace the shortcut with something else, but I should not need to. The shortcut is not a feature I use, and so if I leave it blank it should not get reset and should continue to respect my choice. Maybe instead of blaming the user and customer, which is how I take your questions, try fixing the extension. Or at least pick a shortcut that doesn't conflict with a very popular tool.

Adding a +1 to this, I was frustrated that I already changed the setting in the 1password app, AND had the extension using the app. However, I still had to change the extension-specific keyboard shortcuts to remove this. Please don't take over established content-editing shortcuts.

Hey @Mike123456,

I can definitely understand your frustration and you're right, this is not how it is supposed to work I was just trying to gain a little more insight to see if we could figure out why this may be happening. If it resets again can you grab the following details and send them over to the team so we can further investigate:

• Save a console log for 1Password in your browser
• How to send a 1Password diagnostics report

Please attach the reports to an email message addressed to support+forum@1password.com with a link to this thread.

I'm sorry for the disruption @llamallama, I have added your feedback to the internal issue.

ref: dev/core/core#9365

Reading through this thread, I see this as user-hostile behaviour, wrapped in very gentle words. It's entirely not OK to re-steal the shortcut after users have asserted control over it. I find it so irritating that I'm close to actively researching alternatives, even with all of the hassle of a switch.

I've also stumbled on this, I use Google Docs extensively and found this annoying. The workaround does work, but none the less I think 1Password should change its shortcut.

For the avoidance of doubt, the workaround posted/updated by Joy_1P on July 13th/14th 2023 is only temporarily effective (the chrome extension steals the shortcut back reasonably soon afterwards. If you cannot get this right, should we be trusting you to get the security stuff right?

@dbrimley

I'm glad to hear that the workaround helps. I've passed along your feedback to the team so that it helps inform a more permanent solution for the future.

@philipm

I'm sorry to hear that the shortcut is changing back on your device. The team would like to investigate further. Can you please change the shortcut one more time and then, the next time that the shortcut changes back, can you please send us the following:

• A console log: Save a console log for 1Password in your browser
• A diagnostics report: How to send a 1Password diagnostics report

Please attach the reports to an email message addressed to support+forum@1password.com with a link to this thread. You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

-Dave

@philipm @1P_Dave
Immediately changes back for me too...I'm on a Brave (chrome) browser on mac.

@hatchjw

I'm sorry that you're also seeing the shortcut switch back. Can you use the instructions in my previous post to send in both a console log and diagnostics report so that the team can investigate further?

-Dave

I experience the same issue as @philipm. I remove the annoying shortcut ⇧⌘X (Chrome), and after some time, it comes back. Super annoying because I never use the 1Password shortcut to open the pop-up, but I do use Google Workspace all the time.