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June 1, 2023
Question

Typing characters into the password field is broken [See the Approved Answer]

  • June 1, 2023
  • 56 replies
  • 2446 views



https://1password.community/discussion/comment/690500/#Comment_690500

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iPad OS: 16.5
1password: 8.10.7

Create new Login, or Password or anything and add a password field.

iPad without Magic keyboard:
input OK, but delete (backspace) does not really work. it might delete the character after several tries, and the cursor will jump like crazy one position back and forth. First character is not delectable
iPad with Magic keyboard:
only first character input ok, further character input hangs and no further input is possible. Backspace sometimes works, but to get it work you need to press the key many many times. select all and delete works.
Sometimes pressing random characters will make the input work, but very slow.

To actually input a password you need to write it down some place else and copy it from there.

iOS with the same version has no problems


1Password Version: 8.10.7
Extension Version: Not Provided
OS Version: iPad OS 16.5
Browser:_ Not Provided

56 replies

June 9, 2023

Same for me in iOS 16.5, iPhone 12 Pro. Hope will soon be fixed ...

1P_Dave
1Password Employee
June 9, 2023

I'm sorry that you're both also running into the issue. We're currently testing a fix in beta and we hope to include it in an update to 1Password as soon as possible.

-Dave

1P_Dave
1Password Employee
June 9, 2023

Hello @Zuano! 👋

I'm sorry that you're running into trouble when using the backspace key with 1Password. This sounds like an issue that our developers are currently working on and hope to get fixed soon. You mentioned that you had a screen recording, could you send an email to support+forum@1Password.com with a link to this thread? Our support team can send you a secure link to send in your recording so that we can take a look. Make sure that nothing sensitive is visible in the recording.

After emailing in, you'll receive a reply from BitBot, our friendly robot assistant with a Support ID that looks something like [#ABC-12345-678]. Post that here, and I'll be able to locate your message and make sure it's gotten to the right place. 🙂

-Dave

ref: dev/core/core#22207

June 9, 2023

For the past week in 1Password on my iPhone I cannot type in or erase some letters for passwords. Keyboard works fine in all other areas. My wife and I share an account, and she does not have the problem. I've uninstalled twice, but problem persists.


1Password Version: 8.10.7
Extension Version: Not Provided
OS Version: iOS 16.5
Browser:_ Not Provided
Referrer: forum-search:https://1password.community/search?Search=Iphone%20randomly%20prevents%20entering%20some%20letters%20for%20passwords

1P_Tommy
1Password Employee
June 9, 2023

Thank you for the report @OTHbill We've had reports like this. I'll get your report added to our tracker and get this before the team. My apologies for the trouble you've encountered.

ref: dev/core/core#22207

June 9, 2023

Thanks. My work around for now is to write the PW in the notes section and ask my wife to enter in the PW section since she is not having the problem.

GreyM1P
1Password Employee
June 10, 2023

@OTHbill – You might also find that you're able to cut and paste from the Notes section into the Password field, which might be a bit easier. :)

June 11, 2023

That worked!! Thanks!

June 12, 2023

This is also occurring for me and my girlfriend. It is quite intolerable, and I hope that it is getting the high level of attention it deserves.

June 12, 2023

iPhone 13 Pro Max running IOS 16.5 running IOS 8.10.7
When adding a new item in the app, typing in a password is not functioning properly. I have to type the same key 4-5x before the character appears in the password field.


1Password Version: 8.10.7
Extension Version: Not Provided
OS Version: IOS 16.5
Browser:_ NA
Referrer: forum-search:https://1password.community/search?Search=IOS%2016.5%20app%20on%20iphone%2013%20Pro%20Max%20not%20accepting%20typed%20characters