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June 1, 2023
Question

Typing characters into the password field is broken [See the Approved Answer]

  • June 1, 2023
  • 56 replies
  • 2446 views



https://1password.community/discussion/comment/690500/#Comment_690500

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iPad OS: 16.5
1password: 8.10.7

Create new Login, or Password or anything and add a password field.

iPad without Magic keyboard:
input OK, but delete (backspace) does not really work. it might delete the character after several tries, and the cursor will jump like crazy one position back and forth. First character is not delectable
iPad with Magic keyboard:
only first character input ok, further character input hangs and no further input is possible. Backspace sometimes works, but to get it work you need to press the key many many times. select all and delete works.
Sometimes pressing random characters will make the input work, but very slow.

To actually input a password you need to write it down some place else and copy it from there.

iOS with the same version has no problems


1Password Version: 8.10.7
Extension Version: Not Provided
OS Version: iPad OS 16.5
Browser:_ Not Provided

56 replies

1P_Dave
1Password Employee
June 12, 2023

@twojtyniak and @rdubya

I'm sorry that the issue is disrupting your use of 1Password. A fix has been coded and is being tested in the beta version, if testing goes well then we hope to include it in an update to the App Store version as soon as possible.

-Dave

ref: dev/core/core#22207

June 13, 2023

1Password for IOS build 8.10.7

I’m in the process of updating passwords for some websites. I’m using my iPad (5th Gen, IOS 16.5) and the cursor will delete the letter I typed a few times, then it will stay, but then the next letter will be deleted, appear over and over and finally be deleted. Then when I type it again, it will appear once and stay.

I have not tested on Mac or PC yet.

The behavior is like the old telnet terminals when the connection was bad.

Could not find if anyone has reported this yet.

Any ideas?

Edit: does the same on iPhone 13 Pro Max, IOS 16.5

1P_Dave
1Password Employee
June 14, 2023

@rluhrman

I've merged your comment into an existing thread for the issue so that we can keep everyone who is affected updated. 🙂

This is a known issue that our developers are working to resolve. We're testing a fix and we hope to release that fix as soon as possible. I'm sorry for the inconvenience that the issue is causing.

-Dave

June 15, 2023

I'm using iOS 16.5 1password 8.10.7 iphone 14 pro max. When I create a new log in and enter the password I have to press each character multiple times before it sticks. It starts to appear then vanishes. I have restarted my phone and reinstalled 1password with no luck.

June 15, 2023

I normally have 1Password generate long and complex passwords for the sites I go to.

Today I had the need to create a password manually and I found (on both iPhone and iPad Mini, using latest iOS and 1Password software) I couldn’t type capital letters after the forth or fifth character.

I could type: 7.afxc6 as an example.

But when I tried to type 7.aF I couldn’t type the capital letter F.

I tried on both my iPhone and iPad Mini.

Strangest thing I’ve ever seen.

Thoughts?

Murray


1Password Version: 8.10.7
Extension Version: Not Provided
OS Version: iOS & iPadOS 16.5
Browser:_ Not Provided

June 15, 2023

Experiencing the same issue on iOS. Using the latest version of the iOS application.

1P_Dave
1Password Employee
June 15, 2023

@ae6dx, @Murman, and @yowie

Your comments have been merged into the existing thread for the issue.

I'm sorry for the inconvenience that the issue is causing, our developers are aware of the bug and are working to get a fix out for the issue as soon as possible. I've added you all to the internal work item for the issue so that the team is aware that you're affected.

-Dave

ref: dev/core/core#22207

June 15, 2023

Are we able to be added to the beta?

1P_Dave
1Password Employee
June 15, 2023

@ae6dx

You can find instructions on how to join the beta here: Use 1Password beta releases

If you receive a message that the beta is full then it means that all of the available spots are currently being used but you can try to join again later. Spots do free up from time to time. 🙂

-Dave

June 15, 2023

Cannot edit a login password field. You have to tap letter twice to get one letter.
Both on my iPad and my phone iOS 16.5
1Password for iOS 8.10.7 81007041, on PRODUCTION channel


1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Browser:_ Not Provided
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