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June 1, 2023
Question

Typing characters into the password field is broken [See the Approved Answer]

  • June 1, 2023
  • 56 replies
  • 2446 views



https://1password.community/discussion/comment/690500/#Comment_690500

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iPad OS: 16.5
1password: 8.10.7

Create new Login, or Password or anything and add a password field.

iPad without Magic keyboard:
input OK, but delete (backspace) does not really work. it might delete the character after several tries, and the cursor will jump like crazy one position back and forth. First character is not delectable
iPad with Magic keyboard:
only first character input ok, further character input hangs and no further input is possible. Backspace sometimes works, but to get it work you need to press the key many many times. select all and delete works.
Sometimes pressing random characters will make the input work, but very slow.

To actually input a password you need to write it down some place else and copy it from there.

iOS with the same version has no problems


1Password Version: 8.10.7
Extension Version: Not Provided
OS Version: iPad OS 16.5
Browser:_ Not Provided

56 replies

1P_Dave
1Password Employee
June 15, 2023

@gzylbergmail

Thank you for reporting the issue and I'm sorry that it's affected your use of 1Password. Our developers are working to resolve the issue as soon as possible.

-Dave

Zuano
June 17, 2023

I sent the e-mail

Here you go.

June 17, 2023

I’m a new subscriber and I’m trying to input my existing accounts but when I try to enter certain characters such as !, it won’t let me. I’ve tried it on other devices with the same issue and rebooted. Please help. I switched from another provider and need this to work asap.


1Password Version: 8.10.7
Extension Version: Not Provided
OS Version: Not Provided
Browser:_ Not Provided

June 17, 2023

I am having the same issue. Also every new entry is duplicating and I have to delete the duplicate. I am a new subscriber and this is very disheartening straight out the gate.

June 18, 2023

@irismn i wouldn't get discouraged yet. I've been with 1password since the LastPass problems started. They have been great. This is the first real issue I've had. And you can install the beta version from TestFlight to get a fix now. So far I've had no issues.

June 18, 2023

Thank you. I appreciate you sharing your experience. I will look into the beta version as you mention.

June 19, 2023

+1. Same issue editing password.

Zuano
June 19, 2023

Got an answer from the support team:

Quote:
"Hi Zuano,

Thanks so much for contacting us! I'm Alvin from 1Password Support and I'll be happy to help you out today. 🙂

The development team is aware of an issue that is affecting some users' ability to manually type into a password field in 1Password for iOS. We hope to have a fix released soon. I'm sorry for any interruption to your workflow that this causes in the meantime. As a workaround, I'd recommend using another device to edit any Logins that require you to manually save a password. If you urgently need to do this on your iOS device, I'd recommend using the 1Password website, which is not affected by this issue.

I'd also recommend keeping 1Password up to date to ensure that you receive all fixes and improvements as soon as they are released:

How to keep 1Password up to date

Thank you for taking the time to report this bug. Let me know if you have any questions.

Regards,

Alvin L.
Customer Support @ 1Password 🇨🇦"

1P_Dave
1Password Employee
June 19, 2023

Hello everyone,

Our developers are working on a fix for an issue where editing certain fields using 1Password for iOS can become unreliable and we hope to release that fix as soon as possible in a future update to 1Password.

Please continue to keep 1Password up to date so that you get the fix as soon as it is released: How to keep 1Password up to date

I've added everyone's reports to the internal work item open for the issue so that our developers are aware that you're affected. For the time being, please use another device to edit your passwords or use 1Password for Safari to automatically generate and save passwords for websites: Get to know 1Password for Safari on your iPhone or iPad

Thank you for reporting the issue and I'm sorry for the inconvenience that it's causing.

-Dave

ref: dev/core/core#22204
ref: dev/core/core#22207

June 20, 2023

Thank you very much!! I appreciate your quick response. I was able to find a workaround and met my deadline. I’ll look forward to your upcoming releases.