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September 3, 2022
Question

Unable to auto-fill username after updating from 1password7 to 1password8

  • September 3, 2022
  • 63 replies
  • 5431 views

After updating from 1password7 to 1password8, I cannot autofill username.

When I select the password field, the input suggestions are displayed, but the login ID (username) does not show any suggestions.
When I was using 1password7, I was able to autofill with no problem.

Here is an example of the site
https://mobile.nuro.jp/mobile_contract/u/login/


1Password Version: 8.9.3
Extension Version: Not Provided
OS Version: android13
Browser:_ Chrome

63 replies

1P_Timothy
Community Manager
October 8, 2022

Thanks for the additional details.

@dmpaul1 does this appear to be the correct sign in page for Generac? If so, I get the "Contents can't be Autofilled" toast with a long press > ⋮ > Autofill when using 1Passowrd 7 or 8 as the Autofill service. It may be an issue on Generac's end or ours so I've gone ahead and shared it with the team here.

@ZaitsevGR, is that the Piraeus bank web sign in page? If so, I'm seeing similar behavior and I've gone ahead and reported it to the team.

While It's not a great solution, I did find a bit of a workaround. For me on the Piraeus site, if I tapped the password field so the Autofill prompt appears then lock > unlock my device and tap the username field the Autofill prompt remains and tapping it fills both fields.

With the 1Password community forum website I am prompted to fill from both fields without any workarounds. Which version of 1Password for Android do you have installed (Settings > About)?

@SomebodySomewhere, thanks for letting us know that's been an issue for you too. Banking sites can be tricky as in built security precautions can add additional barriers to Autofill. If you would like to share which banking sites you've had an issue with I would be happy to take a look.

Thanks again!

October 9, 2022

Yes that is the correct login

October 9, 2022

1password 8.9.7-7 beta

October 11, 2022

Same here.
On any service of the government site ( https://www.gov.gr/ ).
And in general everywhere that needs verification on this one https://www1.gsis.gr/oauth2server/login.jsp

I have already reported it via email. I just wanted to see if anyone else has the same problem.

October 11, 2022

All banking sites like
ING banking
And even when you want to pay by iDeal.
Auto fill is on.
No 1PW icon in the fields.
Only possible to enter by copy/paste.

1Password Employee
October 13, 2022

Hi @SomebodySomewhere

I've tested autofill on the ING banking site on the following URL - https://mijn.ing.nl/login/ and 1Password didn't offer to autofill login details when using Chrome browser. When I tested using Firefox, filling was successful with 1Password successfully filling both fields.

In regard to iDeal, I downloaded the app but was unable to test, due to a QR code being the only option to sign in to the app.

I'll go ahead and report both these to our team to make them aware of the issue.

October 13, 2022

We do not is iDEAL apps.
Of you buy something online than you can pay by iDeal with go automatically to the bank site you give in. Than 1PW does not appear.

Not everybody use Firefox.
We use Chrome on phones and laptop.

October 13, 2022

Thanking you for you're answer @BrendanR1P

1P_Timothy
Community Manager
October 13, 2022

Thanks for confirming that @dmpaul1.

@THV, thanks for reporting and checking in here as well.

Thanks for clarifying that regarding iDEAL @SomebodySomewhere.

Is the ING sign in page shown below the one typically used?

If so, I was able to fill my test credentials in Chrome. Brendan mentioned seeing different behavior so further investigation would be worthwhile. Thanks again for letting us know about this issue.

October 13, 2022

@1P_Timothy

Hallo,

That is the site.
That site only will be used on a laptop.

And is the site without the possibility to fill in with 1PW on a laptop (Windows10 and Chrome)

On a phone there is a app for.
1PW will not be used for the app.