Solved

Unable to create a passkey on SwissID website

Forum|Forum|1 year ago
January 27, 2025
17 replies
1939 views

Hi,

I can't create a passkey on swissid.ch; 1Password doesn't activate and instead I am being redirected straight to Window Hello prompt.

1Password Version: Not Provided
Extension Version: 8.10.58.44
OS Version: Windows 11 24H2
Browser: Edge

Browser Extension

Best answer by 1P_Dave

Hello @nicos18 and @dooku! 👋

I'm sorry that you're unable to create a passkey on swissid.ch using 1Password. This is a known issue that our development team is currently working with SwissID to resolve and I've added your reports to our internal tracking item for the issue. Hopefully the issue can be resolved soon.

For the time being, you can use other authentication methods to sign into the website.

-Dave

#36659

D

dooku

Same here on macOS Sonoma 14.6.1 (23G93). Chrome Browser Version 135.0.7049.85 (Official Build) (arm64). 1Password browser extension version 8.10.70.2781070027, on STABLE channel. I also have the desktop app 1Password 7 Version 7.9.11 (70911001) Mac App Store.

I do get a prompt first from macOS regarding passkey on SwissID website then Chrome browser with 3 options (iCloud Keychain; use phone, tablet or security key; chrome profile) when I cancel macOS prompt. I do not get a prompt from 1password application at all.

1P_DaveAnswer

1Password Employee

Hello @nicos18 and @dooku! 👋

I'm sorry that you're unable to create a passkey on swissid.ch using 1Password. This is a known issue that our development team is currently working with SwissID to resolve and I've added your reports to our internal tracking item for the issue. Hopefully the issue can be resolved soon.

For the time being, you can use other authentication methods to sign into the website.

-Dave

#36659

B

born4new

For the time being, you can use other authentication methods to sign into the website.

@1P_Dave Note that swissid announced they will remove other 2FA methods by mid-2025 to exclusively rely on passkeys (received an email last week).

1P_Dave

1Password Employee

@born4new

I'm sorry for the disruption that the issue is causing. Would you mind posting a screenshot of the email that you received from SwissID (as long as it doesn't contain any sensitive information)? I can pass it along to our development team to help prioritize the issue.

If you'd prefer to avoid posting the screenshot to the forum then you can email it to support@1Password.com and include a link to this thread.

-Dave

T

TMEI

Same here tested on iOS 18.5 (beta) und macOS 15.5 (beta). Passkey get's stored in 1P but website throws an error.

1P_Dave

1Password Employee

@TMEI

I'm sorry for the inconvenience. This is a known issue, please see my post here.

-Dave

Cruncher

I am facing the same issue. I also messaged the Support of SwissID. They only gave me a standard answer that they are only support native iOS, Windows and Android and can`t help me. That`s not acceptable for me.

With the 2FA App Method which will be disabled in 1 Month this is really annoying.

@1P_Dave do you have any news on that?

1P_Dave

1Password Employee

I'm sorry for the impact that the issue is causing. I don't have any news to share at the moment. I've shared your report with our development team.

-Dave

M

manuch

I am having the same issue with SwissID. Any idea of when it can be fixed? I really don't want to create the passkey with the native iOS password manger if it can be avoided, and SwissID will make passkeys mandatory soon.

1P_Dave

1Password Employee

@manuch

Our team is working with SwissID to get this resolved but I don't have an ETA to share. I've added your report to the internal work item for the issue.

-Dave

A

andy_vdg

I just tried from my iPhone and it started working using Safari on iOS. Still doesn't work on my Mac.

M

manuch

I just tried again, but I get the usual behavior: it starts creating a passkey, it even saves it in 1Password, but then in the browser the SwissID page says "Something went wrong" and it doesn't store it on their side. Really weird.

S

sarahlou

Same issue here

1P_Dave

1Password Employee

@sarahlou

I'm sorry that you're also affected, I've added your report to our internal tracking item as well. Hopefully this is fixed soon.

-Dave

#36659

S

scube

This is still an issue. Is there any progress?

1P_SimonH

Community Manager

Hi @scube,

The team is aware of the issue and is in contact with the people at SwissID. We'll update this thread when there's more to share. Thanks for your patience!

D

devau

Why is it msrked as „solved“? This is still an issue.

A

acidfresh

have the same issue and also received this email today

which mail?

The one mentioned by born4new in the related post to this issue

1P_SimonH

Community Manager

Hi @tygital,

You're a good researcher! An upcoming update to SwissID will include 1Password support and we're checking daily to make sure we know when the release happens.

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