Skip to main content
December 2, 2022
Question

Your session has expired. Please sign in again to authenticate 1Password.

  • December 2, 2022
  • 76 replies
  • 6015 views

Hi,

I am redirected to the login page, with the error message "Your session has expired. Please sign in again to authenticate 1Password.".

Even if I login (using the browser), and it says I successfully logged in, it seems like the 1password extensions opens the login page again.

I can still search the vault using the extension.


Extension Version: 2.5.0
OS Version: Fedora Linux
Browser:_ Chrome

76 replies

December 20, 2022

Hi @Joy_1P, I'm having the same issue after trying your solution in https://1password.community/discussion/comment/668129/#Comment_668129

My Details:
- OS: MacOS Big Sur 11.6.8
- Browser: Firefox 108.0
- 1password version: 1Password 7 - Version 7.9.8 (70908000)

Also, the reason I'm not using 1password 8 is it's not integrated well with Alfred when I tried at a few months ago. To be more precise, I had to have a separate workflow in Alfred and run it every time I wanted to call an 1Password item from Alfred.

December 20, 2022

Like others, I don't use the 1Password app on my Mac, only the browser extension (version 2.5.1). I think the desktop integration troubleshooting is a red herring.

December 20, 2022

@ANOUSIoN Could you send us the following diagnostics information the next time you run into the issue?

  • The extension console log: https://support.1password.com/cs/extension-console-log/
  • A diagnostics report: https://support.1password.com/diagnostics/

Attach the logs and diagnostics to an email message addressed to mailto:support+forum@1password.com.

With your email please include:
* A link to this thread: https://1password.community/discussion/135673/your-session-has-expired-please-sign-in-again-to-authenticate-1password/p2
* Your forum username: ANOUSIoN

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks!

December 20, 2022

@Bigtuna00 if you don't have the 1Password app installed, then the steps to help with this issue would be a bit different. Could you try the following?

  1. Right click the 1Password icon in your browser toolbar and choose Settings.
  2. Under General, disable "Integrate with 1Password app" if it is enabled.
  3. Under Accounts & Vaults, sign out of your account.
  4. Under Accounts & Vaults, sign back into your account.

If that doesn't help, then please send us your extension console logs the next time the issue appears:

  • The extension console log: https://support.1password.com/cs/extension-console-log/

Attach the logs to an email message addressed to mailto:support+forum@1password.com.

With your email please include:
* A link to this thread: https://1password.community/discussion/135673/your-session-has-expired-please-sign-in-again-to-authenticate-1password/p2
* Your forum username: Bigtuna00

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks!

December 20, 2022

Hi @Joy_1P - Regarding your reply yes Thank you. :)
I received a reply and I have resent the necessary requested data.
Kind regards.

December 22, 2022

Hey @Joy_1P, thank you for the suggestion on the browser settings, issue seems to have resolved. Prior to that resolution I was able to reproduce the event once I saw the pattern - every single time I made a change in 1Password (new entry, edit, delete) it would trigger the "session expired" event.
As for 1Password 8, I tried it in March 2022 and the feel was more "app" and less database, things were linked to items, editing felt less user friendly. The search engine was awful compared to the highlighted text in 7. I've got over 1,000 entries and have been with you through versions 1, 4, 7, as standalone and .com. Version 8 just didn't win me over.

December 22, 2022

Can confirm that looks like it worked for me too. All v8 Beta and 2.6.1 Beta extensions, so it's not just 7 that is seeing this.

My setup
A few Windows 10 and 11 systems - Full desktop app and extensions for Firefox and Chrome
1Password for Windows 8.9.12 (80912004)
All extensions are on the Beta and currently v2.6.1
I get the session errors on my Ubuntu system that doesn't have the desktop app but was all/mostly in the Firefox browser. A session error page would pop up every time I edited something on any of the Windows systems. The extension was still unlocked and it would offer to fill in my 1Password password in.

December 23, 2022

@twiddlesThumbs I'm glad things are working now. As for 1Password 8, I can understand where you're coming from. We actually have some feedback about the search function in the 1Password 8 app and I'll add your post here to it. I do hope the function can be improved in the future.

Please don't hesitate to reach back out to us if you have any other questions or feedback.

IDEA-I-289

December 23, 2022

@Jono42 glad things are working

December 28, 2022

This has been happening across my company (Macs and Windows) - and it seems like it started with the latest version of the chrome extension. Can you please find a solution without requiring companies to have to update to 8 at this time or make every user login and out. This is not selling the use of he app to our users.