As an admin for a 1Password Business account, I’ve been encountering a recurring issue across multiple users (including myself) when re-authenticating after updating Google Chrome or signing in on a new device.The Issue: After updating Chrome and attempting to sign back in, 1Password returns an error stating the Emergency Kit / Secret Key is invalid. We have verified the code multiple times—both by manually typing it and by copy-pasting it directly from the original Emergency Kit PDF. The issue occurs intermittently across random users. While we can eventually work around it, it happens often enough to be a persistent inconvenience. Has anyone else run into this specific issue recently? Is there a known fix or server-side caching workaround to prevent this from triggering after browser updates?Thanks in advance for any insights!

Question

1Password Business: "Emergency Kit is invalid" error

Forum|Forum|23 days ago
August 28, 2026
4 replies
3 views

As an admin for a 1Password Business account, I’ve been encountering a recurring issue across multiple users (including myself) when re-authenticating after updating Google Chrome or signing in on a new device.

The Issue:

After updating Chrome and attempting to sign back in, 1Password returns an error stating the Emergency Kit / Secret Key is invalid.
We have verified the code multiple times—both by manually typing it and by copy-pasting it directly from the original Emergency Kit PDF.
The issue occurs intermittently across random users. While we can eventually work around it, it happens often enough to be a persistent inconvenience.

Has anyone else run into this specific issue recently? Is there a known fix or server-side caching workaround to prevent this from triggering after browser updates?

Thanks in advance for any insights!

Windows

M

michael.schulAuthor

I have had this same issue with multiple users, but not when upgrading the OS. Just updating Chrome results in the E-Kit being invalid.

1P_Dave

1Password Employee

Hello @michael.schul! 👋

I’m sorry that you’re running into issues when accessing 1Password. I’m not familiar with an error message that specifically reads “Emergency Kit / Secret Key is invalid”, can you share a screenshot of this error message? And on what URL do you see the message on?

You shouldn’t have to re-enter your Secret Key after updating Chrome, was Chrome’s browser data recently cleared on the devices in question?

I look forward to hearing from you.

-Dave

M

michael.schulAuthor

Apologies for the mistake in my post, the error message actually states Emergency Kit incorrect rather than invalid. The URL we are using is our site-specific account URL I can be more specific in a non public forum. Regarding the Chrome update, it didn't clear browser data beyond potentially resetting the cache. Most of our users are IT admins who update Chrome at least monthly, yet this issue appears randomly across the team. I'm currently collecting data to narrow down what specific factors might be causing it, but that is in the very early stages.

1P_Dave

1Password Employee

@michael.schul

Thank you for the reply. So that we can investigate this further, can you send the following to support@1Password.com:

A link to this thread: https://www.1password.community/1password-at-work-58/1password-business-emergency-kit-is-invalid-error-25413
A screenshot of the error message that you see.
The email address of the affected user.

After emailing in, you'll receive an automated reply with a Support ID. Post that here, and I'll be able to locate your message and make sure it's gotten to the right place.

-Dave

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