1Password - Golden Gate Upgrade - TouchID not Working Anymore

Hello ​@DaveA68! 👋

I’m sorry that Touch ID isn’t working to unlock 1Password on your Mac. It sounds like you’ve already completed the typical troubleshooting steps. I'd like to ask you to create and share a 1Password diagnostics report from your Mac:

Send a diagnostics report (Mac)

Attach the diagnostics to an email message addressed to support@1password.com

With your email please include:
- A link to this thread: https://www.1password.community/1password-at-work-58/1password-golden-gate-upgrade-touchid-not-working-anymore-25673
- Your forum username: DaveA68

You should receive an automated reply with a Support ID number.  Please post that number here.  Thanks very much!

-Dave

Already did…  Thanks.

I am having the same problem. Should I follow these steps too or is there a fix available since this was initially raised?

The only one thing I did to fix my particular computer Mac studio was to update to the first patch Apple has released for Golden Gate, then I logged out of Touch ID and logged back in. I restarted the Mac and then went to one password and toggled the touch ID off, quit one password, restarted one password again, and then reenabled biometrics settings in OnePass. Once I did that, it magically started working again as designed. When credentials are now requested and one password is locked, I can use the touch ID on the keyboard to open the vault. I don't know if this helps, but maybe it may resolve your problem. 🙏

Hi ​@htoneill, I’m sorry to hear that you’re running into this as well.

I’d suggest giving the steps provided by DaveA68 (thanks for the assist!) a go, and if that doesn’t help, or if you get stuck, email in to support@1password.com with a link to this thread, your forum username, and a diagnostics report, and our team will be happy to investigate further.