1Password - Golden Gate Upgrade - TouchID not Working Anymore

Question

I'm not able to use Touch ID on my keyboard anymore. I get an error at unlock screen.
Tried Toggling on and off. Shutting down completely, restarting and reenabling touch ID from Scratch. Also Important to note Lock/Unlock Functions fine on Mack with Fingerprint. Watch Unlock works ok. I want Keyboard TouchID Unlock to work since I dont wear watch sometimes.

Anything else I should try? Thanks.

1P_Dave · Answer

Hello ​@DaveA68! 👋I’m sorry that Touch ID isn’t working to unlock 1Password on your Mac. It sounds like you’ve already completedthe typical troubleshooting steps.I'd like to ask you to create and share a 1Password diagnostics report from your Mac:Send a diagnostics report (Mac)Attach the diagnostics to an email message addressed to support@1password.comWith your email please include:- A link to this thread:https://www.1password.community/1password-at-work-58/1password-golden-gate-upgrade-touchid-not-working-anymore-25673- Your forum username:DaveA68You should receive an automated reply with a Support ID number.Please post that number here.Thanks very much!-Dave

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