1password passkey is not accepted by outlook

Question

Hello,

Our users created passkeys for the 3rd party organization requiring us to send email via their MS account.
We would like to use outlook to manage email (as we did), but after they turned on passkey requirement, we cannot login to their account via outlook.

When we select 1Password passkey via dialog box, we get “Something went wrong” error.

Passkey works fine for OWA on any browser.

I have checked all recommended windows and 1pass settings and all is turned on.

Can you please advise on next troubleshooting steps?

I noticed similar topic here https://www.1password.community/1password-at-work-58/1password-passkey-not-working-with-o365-desktop-apps-25196 but there was no solution.

Regards,

Juraj

Trevor_1P · Answer

Hi ​@JurajMriso,I see that we have an issue raised for this internally, and that our Development team are investigating. I’ve added your report to the internal tracker for it. I don’t have any information to share at this time as to when a fix may become available.In the meantime, as a potential workaround you can close the error prompt and select the option to use a mobile deviceinstead. You can then scan the QR code using a mobile device that has the 1Password app on it to sign in using thepasskey stored in 1Password. I do apologize for the inconvenience.

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