1Password Passkey not working with O365 desktop apps

Question

OS: Windows 11 24H21password Passkey does not work when used to authenticate a O365 desktop app (Teams, Outlook, Onedrive) and gives the error message “There was a problem signing in with your passkey”. The passkey works when used for a browser-based web app. 1password was made the default passkey manager in the Windows settings. Any idea what could be the reason why it’s not working for the desktop apps?

Trevor_1P · Answer

Hi ​@rchau,To help us further look into this,I'd like to ask you to recreate the issue, thenshare a 1Password diagnostics report from your Windows PC:Send a diagnostics report (Windows)Attach the diagnostics to an email message addressed to support@1password.com. With your email please include:- A link to this thread:https://www.1password.community/1password-at-work-58/1password-passkey-not-working-with-o365-desktop-apps-25196- Your forum username: rchauYou should receive an automated reply from our BitBot assistant with a Support ID number.Please post that number here.Thank you!

Sign up

1Password employees: Sign in with SSO

Login to the community

1Password employees: Sign in with SSO