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rmarshall
Mar 6, 2026 8:00 PM UTC
Solved

Cannot Complete User Recovery

Hello,

We have a user that was put into recovery and completed their steps via email. However, when an admin tries to complete the recovery, this error pops up.

This has been consistent over the past 48 hours for this specific user. We use Azure SSO with a SCIM.

Any help would be greatly appreciated.

rmarshallAnswer
Mar 10, 2026 5:47 PM UTC

This was fixed after I redeployed the SCIM bridge. 

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2 replies

rmarshallAuthorAnswer
Mar 10, 2026 5:47 PM UTC

This was fixed after I redeployed the SCIM bridge. 

1P_Dave
1Password Employee
1P_Dave
1Password Employee
Mar 10, 2026 8:22 PM UTC

I'm glad that you were able to resolve the issue. Our team pushed improvements to the recovery flow yesterday, to address reports that customers were running into 500-series errors when attempting to recover certain users, which may have helped get things working on our end. I'm sorry for the inconvenience caused. 

-Dave

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