Chromium issue: Extension pop-up delayed or not opening

17 replies
190 views

When I click on the extension icon in the toolbar, it takes several seconds, and sometimes even minutes, for the extension panel to open.

See here small clip where the panel takes 30 seconds to open: https://drive.google.com/file/d/1H7opDLsXEolSc5YNzUdBeYB-tLDLSE_W/view?usp=sharing

The delay is inconsistent: Sometimes the panel opens after about 10 seconds, other times it takes 30 seconds, and occasionally it can take more than a minute!

I tried switching to a different Chrome profile and reinstalling Chrome. I also tested Chrome Beta channel, and the issue occurs there as well.

It works fine on Firefox, Arc and Zen browsers. This only happens in Google Chrome. I'm using Mac OS.

Pinned Reply By 1P_Dave

Hello folks,

We’re aware of an issue in Chromium based browsers (like Chrome and Microsoft Edge) where 1Password can run into performance issues resulting in problems opening the pop-up from the toolbar or filling your login credentials. The issue has been reported to the Chromium team and we’re currently waiting for a fix: Extension action popups take 2-60s to open on macOS (minimal repro attached)

An easy way to tell if you’re running into this issue is to see if the same issue occurs with other third-party browser extensions.

If, on your device, the issue only affects 1Password and not other browser extensions then please open a support ticket with our team by sending an email to support@1Password.com so that we can help further.

-Dave

View in thread

1P_Gem

1Password Alum

Hi @ephraimgrin, I'm sorry to hear that the extension is taking a long time to open in Chrome.

I'd like to ask you to send in a couple of diagnostics reports, so our team can investigate further. If you don't have the desktop app installed, you can just send over one from the extension:

Attach the diagnostics to an email message addressed to: support@1password.com

With your email please include:

A link to this thread: https://www.1password.community/discussions/1password-work/chrome-extenson-pop-up-pannel-opening-with-several-delay/171347
Your forum username: ephraimgrin

You'll receive a reply with a Support ID number. Please post that number here. Thanks!

F

fitzfoufou

Hi, I have the same issue.. Any fix coming soon?
It makes it very frustrating to use 1password.

1P_Dave

1Password Employee

@fitzfoufou

When you see the slowness opening 1Password, can you see if other extensions with a similar pop-up window (like Ublock Origin Lite for example) exhibit the same slowness? I’d like to know if the issue is only occurring for 1Password on your device or for other extension as well.

-Dave

F

fitzfoufou

Hi @1P_Dave

Sorry I took some time to respond because I couldn’t reproduce the issue, which shows it is not that frequent. Although I use 1password 3days a week only.

I have been able to reproduce the issue this morning and tested to see how other extensions behaved and indeed the other extensions are lagging too (I have tested with awesome Screen Recording and Adblock). Adblock took a long time to open and Awesome Screen Recording opened quickly but there were texts missing in the popup.

It’s quite bothering. Hopefully you can find a fix for this anyway.

Thanks in advance

Francois

1P_Dave

1Password Employee

@fitzfoufou

Thank you for the reply and for confirming that the issue also affects other browser extensions in Chrome. I suspect that you’re running into a known bug in Chromium browsers which we’ve reported to the Chromium team: https://issues.chromium.org/issues/549552319?pli=1

Hopefully a fix can be rolled out soon in a future version of Chrome to address this issue.

-Dave

N

ngx

I am experiencing similar behaviour and first noticed it about a month or so ago. Sometimes closing and reopening Chrome helps, or leaving Chrome running for a few minutes before clicking the extension seems to help.

It’s quite frustrating, especially after a fresh reboot when you want to get working and the extension takes 10–30 seconds, or sometimes even longer, to open.

1P_Gem

1Password Alum

Hi @ngx, I’m sorry to hear that you’re running into similar behaviour.

Could you let me know whether you’re seeing the same behaviour with any other extensions that have a similar pop up window, or whether this behaviour only impacts 1Password?

B

builtbylane

@1P_Gem I’m having the same issue. Works fine on firefox and safari. I’ve tried reinstalling extension, I’ve tried beta release. It’s basically unusable on latest version of chrome. takes about 1-2 minutes to open. No other extensions have this issue. I’ve installed fresh on a new profile of chrome with no other extensions.

1P_Gem

1Password Alum

Hi @builtbylane, I’m sorry to hear that you’re having the same issue with the Chrome extension, and thanks for confirming that no other extensions are affected.

Could you reproduce the issue and then send in some diagnostics reports, so our support team can take a closer look? If you don't have the desktop app installed, you can just send over one from the extension:

Attach the diagnostics to an email addressed to: support@1password.com

With your email please include:

A link to this thread: https://www.1password.community/discussions/1password-work/chrome-extenson-pop-up-pannel-opening-with-several-delay/171347
Your forum username: builtbylane

You'll receive a Support ID number. Post that here to help me join the dots. Thanks!

B

builtbylane

seems likely it’s related to this: https://issues.chromium.org/issues/549552319?pli=1

1P_DavePinned

1Password Employee

Hello folks,

We’re aware of an issue in Chromium based browsers (like Chrome and Microsoft Edge) where 1Password can run into performance issues resulting in problems opening the pop-up from the toolbar or filling your login credentials. The issue has been reported to the Chromium team and we’re currently waiting for a fix: Extension action popups take 2-60s to open on macOS (minimal repro attached)

An easy way to tell if you’re running into this issue is to see if the same issue occurs with other third-party browser extensions.

If, on your device, the issue only affects 1Password and not other browser extensions then please open a support ticket with our team by sending an email to support@1Password.com so that we can help further.

-Dave

T

Toku

This continues to be an issue. It’s very strange as there is both the password field pull down and the center screen login that effect one another. It’s bad UX design or implementation. I hope they get it fixed soon it’s super annoying.

1P_Dave

1Password Employee

@Toku

I’m sorry for the impact to your use of 1Password. Please see my post here for more details about the issue.

-Dave

D

DarrianCZE

Hi,

for a while now, I’m experiencing an issue that 1Password Browser extension is very slow to startup, and is not responding for even a minute after browser startup, when I click on the icon.

I have noticed that this is happening on multiple Chromium based browsers on MacOS. I have noticed that on MS Edge, and same behavior is visible on Brave as well, after I moved to it. I am using it in conjuction with the 1Password App. Both sides have enabled settings to connect to each other (extension and app)

Could this be investigated?

Brave version 1.97.56, Chromium: 155.0.8059.40

1Password browser extension version 8.12.41.1

1Password for Mac 8.12.38 (81238034)

Thank you!

Jan

1P_Dave

1Password Employee

@DarrianCZE

Our team is currently working with the Chromium team to investigate an issue that can cause issues when launching 1Password in the browser. Please see my post here for more details about the issue.

When the issue occurs, do you see the same slowness with any other browser extensions that open a pop-up window when you click on their icon in the toolbar?

-Dave

1

1password-aitt

For anyone on Windows with a managed (Intune/GPO) device: we had the same symptom, a pop-up that took ages or didn't open at all, but the cause turned out to be different from the macOS Chromium bug above.

Check: open edge://policy (or chrome://policy) and look for NativeMessagingUserLevelHosts set to false. Several common Edge security baselines turn it off. With that policy, the browser ignores the per-user registration 1Password uses to connect the extension to the desktop app. The extension keeps retrying, and its settings show a connection issue with the desktop app.

Quick workaround (no admin needed): in the extension's settings, turn off Integrate with 1Password app. The extension then works on its own and opens quickly again.

Proper fix (admins): we deployed the per-machine MSI through Intune and registered the host machine-wide for Edge and Chrome:

HKLM\SOFTWARE\Microsoft\Edge\NativeMessagingHosts\com.1password.1password
HKLM\SOFTWARE\Google\Chrome\NativeMessagingHosts\com.1password.1password
(Default) = C:\Program Files\1Password\app\8\browser_support_manifest_chrome.json

After that, the integration connects instantly.

Two things to watch for with the MSI under Intune:

MANAGED_INSTALL=1 didn't remove an existing per-user MSIX install for us, so remove that yourself.
A silent install launches 1Password as SYSTEM afterwards; we switched that step off with a transform.

@1P_Dave it would help if the MSI registered the machine-wide host itself, or if the extension said when the host is blocked by policy.

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