Question

Chrome extenson pop-up pannel opening with several delay

Forum|Forum|3 months ago
June 22, 2026
8 replies
70 views

When I click on the extension icon in the toolbar, it takes several seconds, and sometimes even minutes, for the extension panel to open.

See here small clip where the panel takes 30 seconds to open: https://drive.google.com/file/d/1H7opDLsXEolSc5YNzUdBeYB-tLDLSE_W/view?usp=sharing

The delay is inconsistent: Sometimes the panel opens after about 10 seconds, other times it takes 30 seconds, and occasionally it can take more than a minute!

I tried switching to a different Chrome profile and reinstalling Chrome. I also tested Chrome Beta channel, and the issue occurs there as well.

It works fine on Firefox, Arc and Zen browsers. This only happens in Google Chrome. I'm using Mac OS.

1P_Gem

1Password Employee

Hi @ephraimgrin, I'm sorry to hear that the extension is taking a long time to open in Chrome.

I'd like to ask you to send in a couple of diagnostics reports, so our team can investigate further. If you don't have the desktop app installed, you can just send over one from the extension:

Attach the diagnostics to an email message addressed to: support@1password.com

With your email please include:

A link to this thread: https://www.1password.community/discussions/1password-work/chrome-extenson-pop-up-pannel-opening-with-several-delay/171347
Your forum username: ephraimgrin

You'll receive a reply with a Support ID number. Please post that number here. Thanks!

F

fitzfoufou

Hi, I have the same issue.. Any fix coming soon?
It makes it very frustrating to use 1password.

1P_Dave

1Password Employee

@fitzfoufou

When you see the slowness opening 1Password, can you see if other extensions with a similar pop-up window (like Ublock Origin Lite for example) exhibit the same slowness? I’d like to know if the issue is only occurring for 1Password on your device or for other extension as well.

-Dave

F

fitzfoufou

Hi @1P_Dave

Sorry I took some time to respond because I couldn’t reproduce the issue, which shows it is not that frequent. Although I use 1password 3days a week only.

I have been able to reproduce the issue this morning and tested to see how other extensions behaved and indeed the other extensions are lagging too (I have tested with awesome Screen Recording and Adblock). Adblock took a long time to open and Awesome Screen Recording opened quickly but there were texts missing in the popup.

It’s quite bothering. Hopefully you can find a fix for this anyway.

Thanks in advance

Francois

N

ngx

I am experiencing similar behaviour and first noticed it about a month or so ago. Sometimes closing and reopening Chrome helps, or leaving Chrome running for a few minutes before clicking the extension seems to help.

It’s quite frustrating, especially after a fresh reboot when you want to get working and the extension takes 10–30 seconds, or sometimes even longer, to open.

1P_Gem

1Password Employee

Hi @ngx, I’m sorry to hear that you’re running into similar behaviour.

Could you let me know whether you’re seeing the same behaviour with any other extensions that have a similar pop up window, or whether this behaviour only impacts 1Password?

B

builtbylane

@1P_Gem I’m having the same issue. Works fine on firefox and safari. I’ve tried reinstalling extension, I’ve tried beta release. It’s basically unusable on latest version of chrome. takes about 1-2 minutes to open. No other extensions have this issue. I’ve installed fresh on a new profile of chrome with no other extensions.

1P_Gem

1Password Employee

Hi @builtbylane, I’m sorry to hear that you’re having the same issue with the Chrome extension, and thanks for confirming that no other extensions are affected.

Could you reproduce the issue and then send in some diagnostics reports, so our support team can take a closer look? If you don't have the desktop app installed, you can just send over one from the extension:

Attach the diagnostics to an email addressed to: support@1password.com

With your email please include:

A link to this thread: https://www.1password.community/discussions/1password-work/chrome-extenson-pop-up-pannel-opening-with-several-delay/171347
Your forum username: builtbylane

You'll receive a Support ID number. Post that here to help me join the dots. Thanks!

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