M365 Passkey Works but not on Outlook etc apps on Windows 11

Question

Hi,

I use both macOS and Windows. I have setup my M365 passkey successfully on 1Password and Microsoft 365 and can login to browser apps and desktop apps on my macOS with no problem. When I try the same on Windows 11 I can use passcode on the browser apps (Outlook etc) but when I try on the desktop apps it fails with a try again message. I have gone over my settings on 1Password and have auto-enable fill-in and Hello setup. Likewise Windows Hello and Passkey using 1Password setup in Windows.

Any ideas? This is also the same for another colleague.

1P_Dave · Answer

Hello ​@FrancisH! 👋I’m sorry that you’re unable to sign in with a passkey in the Outlook app on your Windows PC.Can you reproduce the issue again and then I'd like to ask you to create and share a 1Password diagnostics report from your Windows PC:Send a diagnostics report (Windows)Attach the diagnostics to an email message addressed to support@1password.comWith your email please include:- A link to this thread:https://www.1password.community/1password-at-work-58/m365-passkey-works-but-not-on-outlook-etc-apps-on-windows-11-25653- Your forum username: FrancisHYou should receive an automated reply with a Support ID number.Please post that number here.Thanks very much!-Dave

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