Question

Safari 1Password Extension Blank Initially After Unlocking

4 replies
7 views

If 1Password is locked, the 1Password Safari Extension correctly asks you to unlock, which once done results in the Extension showing a blank box.

This is best explained by watching the following very short screen capture video clip:

https://youtu.be/j4_vTwejWn0

This is a new thing and started a couple of versions back to my knowledge.

This topic has been closed for replies.

1P_Gem

1Password Alum

Hi @Jamsk, thanks for reporting this!

So our team can investigate further, I'd like to ask you to reproduce this behaviour, then create and share a diagnostics report from the 1Password Safari extension: Send a diagnostics report (browser extension)

Attach the diagnostics to an email message addressed to: support@1password.com

With your email please include:

A link to this thread: https://www.1password.community/1password-at-work-58/safari-1password-extension-blank-initially-after-unlocking-25104
Your forum username: Jamsk

You’ll receive a reply with a Support ID number. Please post that number here. Thanks!

JamskAuthor

Thank you @1P_Gem - done.

JamskAuthor

Request ID: 682684

Trevor_1P

1Password Employee

Hi @Jamsk ,

Thank you for confirming that! We’ve sent a reply to your email. To keep things organized, I’ll close this thread so the conversation can continue over email.

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