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dthree
Oct 8, 2026 7:26 PM UTC
Question

SSO prompt when unlocking Windows

Using my employer's Microsoft SSO for my work vault. Every time I unlock Windows (which is set to lock on screen timeout) the 1Password app opens and insists I log into my employer's SSO, even if I was just logged in prior to my screen locking. (screenshot below) This has been happening for maybe a week. Currently on version 8.12.40 (81240031)

 

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3 replies

1P_Dave
1Password Employee
1P_Dave
1Password Employee
Oct 9, 2026 4:02 PM UTC

Hello ​@dthree! 👋

I’m sorry that you’re being unexpectedly prompted to unlock 1Password for Windows. 

I'd like to ask you to create and share a 1Password diagnostics report from your Windows PC: Send a diagnostics report (Windows)

Attach the diagnostics to an email message addressed to support@1password.com

With your email please include:

You should receive an automated reply with a Support ID number.  Please post that number here.  Thanks very much!

-Dave

dthreeAuthor
Oct 14, 2026 3:49 PM UTC

Thanks, info sent to support.

Trevor_1P
1Password Employee
Trevor_1P
1Password Employee
Oct 20, 2026 3:44 PM UTC

Hi ​@dthree,

I see that you’re in contact with the Support team. To keep things organized, I’ll close this thread so that the conversation can continue over email.

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