Unable to unlock second account in browser extension when the browser is waiting for restart to update

Question

When the browser extension locks after 1password upgrade and also the browser waits for restart to apply its own upgrade, it is impossible to unlock any subsequent account in the browser no matter what I try. Locking both app and the extension, the app unlock doesnt unlock the extension. Clicking the locked account in extension just opens the 1password website.

It would help a lot to have the unlock for another account directly in the extension.

And no, it is not reasonable to expect users to restart their browsers anytime just not to be locked out from the password manager browser functionality.

Linux Mint 22.3
Firefox extension 8.12.32.33
Firefox 153.0.4 (153.0.1 previously)
1Password for Linux 8.12.32 (81232033)

Trevor_1P · Answer

Hi ​@finwe,To confirm, when you’ve found the extension in this state, have you happened to notice if it is still integrated with the 1Password desktop app? You can check the integration status in the General section of the extension’s settings.I'd also like to ask you to create and share a 1Password diagnostics report from 1Password in your browser, so we can take a look at the logs:Send a diagnostics report (browser extension)Attach the diagnostics to an email message addressed to support@1password.comWith your email please include:- A link to this thread:https://www.1password.community/1password-at-work-58/unable-to-unlock-second-account-in-browser-extension-when-the-browser-is-waiting-for-restart-to-update-25284- Your forum username: finweYou should receive an automated reply from our BitBot assistant with a Support ID number.Please post that number here.Thank you!

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