Solved

Why ask to update existing password?

4 replies
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Why does 1password ask if I want to update existing password when I used 1password moments before to fill in the password? Using latest version of 1p and Windows on Edge browser with 1p extension.

1P_SimonHAnswer

Community Manager

Hi @rossburnett,

Thanks for your patience while I looked into this!

We've reported the issue you're experiencing for the team to investigate. As a workaround, you can try this so you don't get bugged with the pop-up asking to update the password:

1. Right-click the 1Password icon in your browser toolbar and click 'Settings'
2. Using the left-menu, click 'Autofill & save'
3. Toggle off 'Offer to save logins'

This will turn off that functionality for every website, but since you said you basically only visit the one website, I thought it was worth sharing.

ref: GL-#38343

1P_SimonH

Community Manager

Hi @rossburnett,

I'm sorry, that sounds like pretty annoying behavior! Are you seeing this happen on the same website or are you seeing it across a variety of websites?

R

rossburnettAuthor

Hi,

Thanks for responding. I noticed this behavior when logging into my company website (IBM) which is usually the only website I use at work.

1P_SimonHAnswer

Community Manager

Hi @rossburnett,

Thanks for your patience while I looked into this!

We've reported the issue you're experiencing for the team to investigate. As a workaround, you can try this so you don't get bugged with the pop-up asking to update the password:

1. Right-click the 1Password icon in your browser toolbar and click 'Settings'
2. Using the left-menu, click 'Autofill & save'
3. Toggle off 'Offer to save logins'

This will turn off that functionality for every website, but since you said you basically only visit the one website, I thought it was worth sharing.

ref: GL-#38343

R

rossburnettAuthor

Hi Simon,

Thanks!

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