Eight days and no response to my ticket

I'm new here, so I may be missing some important steps.  However, it should be reasonably easy to get support.

• Ticket number 603507 - no response for 8 days
• I jumped onto chat, but it is just another bot, and no, Paddy can't do anything with existing ticket, can't poke them, can't escalate them, can't even pass me off to a person to chat about this ticket.
• The only think Paddy can do is open another ticket...  not what I need right now.
• There is no support phone number that I was able to find.
• When I try and log into 1Password and go to the support page, it wants me to log in, so I log into 1Password, click on the support page and it wants me to log in again.  I can't seem to find any online method of visiting my tickets.
• It would seem the rabbit hole is very dark and quite deep.
• This support system is really unfriendly, but as I said at the outset, I may be missing some important steps.