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Forum Discussion
Nonprofit verification request submitted 5 days ago — expected timeline?
Hello,
I sent an email about nonprofit verification around five days ago, and my ticket ID is 561671.
My account is currently in the trial period, and I would like to complete the nonprofit verification and move to the appropriate plan before the trial ends. If possible, I would prefer to avoid having to change the subscription more than once during the process.
However, I have not yet received a reply, so I wanted to ask whether this waiting time is typical, or if there is any chance that my request was not received properly.
Could you please let me know how long nonprofit verification requests usually take to process? If possible, I would also really appreciate it if you could check ticket 561671. Even a rough estimate of the expected timeline would be very helpful for deciding how to proceed.
Since this is a public community, I have not included any personal or account-identifying information here. If needed, I would be happy to provide additional details privately.
Thank you.
1 Reply
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- 1P_Blake
Community Manager
Hey madleiv! We’re also seeing a higher-than-normal volume of messages right now, which is definitely playing a part, but I know that doesn’t make this any less frustrating when you’re trying to get things sorted before your trial ends.
Non-profit applications do tend to be a bit more involved than most requests, but even with that, this has still taken longer than it should have. I’ve flagged your conversation with the team for follow-up now so it gets another look.
